IT Trainer and Helpdesk Assistant

7 months ago


Northampton, United Kingdom Wilson Browne Solicitors Full time

**Tell me more about Wilson Browne Solicitors**

We are a firm with a vision and that vision starts with being a great place to work, a proper work-life balance, varied and interesting clients, opportunities for development and career progression, plus a host of other benefits. As a strong regional firm, we have an almost unique niche in our market with 6 offices, great clients, a heritage that goes back over 100 years, and a reputation that others envy.

**Tell me more about the role.**

We have a fantastic opportunity for an engaging and solutions focussed IT Trainer and Helpdesk Assistant to join our ICT team, based on-site at our Northampton office. The successful applicant will be supporting our employees by assessing their training needs and developing and delivering training. Alongside this, you will be responding to our employees with first line support for any technical issues.

**Responsibilities**

This is a diverse role which also includes the following:

- Maintain accurate records of customer interactions and solutions.
- Identify and recommend opportunities for system and process improvements.
- Work alongside existing support staff to provide first line support for our staff members, both remotely and on-site.
- Troubleshoot and resolve technical issues related to hardware, software, and network systems.
- Occasionally set up, configure, repair, and install hardware, software, and other related equipment.
- Monitor and respond to inquiries in a timely manner.

**Requirements**:
You will demonstrate strong communication skills, organisation skills and customer service skills. You will have great attention to detail, a commitment to accuracy and demonstrate the ability to work independently as well as in a team.

A valid driving license and access to a vehicle is also a requirement, as there will be a need to travel to our other sites when required.

**Benefits**:

- Competitive holiday entitlement increasing with length of service and options to buy more.
- Death in service benefit (after qualifying period) paying 3 x salary.
- Pension scheme with matched contributions up to 4%.
- Professional development opportunities.
- Discount schemes on retail, utilities and gym memberships.
- Health Cash Plans available and Health screening.
- Paid volunteer leave.
- Regular long service awards and annual staff recognition awards.
- Salary sacrifice scheme
- a tax-efficient way to get into a new car.
- Cycle to work scheme.

Reference ID: IT Trainer and Helpdesk

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Technical support/ Training: 1 year (preferred)

Ability to Commute:

- Northampton, Northamptonshire (required)

Work Location: In person

Reference ID: IT Trainer and Helpdesk



  • Northampton, United Kingdom Wilson Browne Solicitors Full time

    **Tell me more about Wilson Browne Solicitors** We are a firm with a vision and that vision starts with being a great place to work, a proper work-life balance, varied and interesting clients, opportunities for development and career progression, plus a host of other benefits. As a strong regional firm, we have an almost unique niche in our market with 6...


  • Northampton, United Kingdom Wilson Browne Solicitors Full time

    **Tell me more about Wilson Browne Solicitors** We are a firm with a vision and that vision starts with being a great place to work, a proper work-life balance, varied and interesting clients, opportunities for development and career progression, plus a host of other benefits. As a strong regional firm, we have an almost unique niche in our market with 6...

  • IT Helpdesk Analyst

    4 days ago


    Northampton, United Kingdom Macildowie Recruitment and Retention Full time

    **Location**: Hybrid - Northampton **Salary**: £26,000 - £30,000 **Hours**: Working 8:30am - 5pm from **Sunday - Thursday** - _**please note the working days**_ **12 month Fixed Term Contract with the potential for the role to go permanent.** Macildowie are pleased to be recruiting for a global company with a strong heritage based in Northampton. They...

  • HR Helpdesk Advisor

    7 months ago


    Northampton, United Kingdom Travis Perkins plc Full time

    **HR Helpdesk Assistant - Permanent** **Location: Lodge Farm - Northampton** **£Competitive Salary + Excellent Company Benefits** We are looking for an experienced, **customer service focused** and enthusiastic **HR Helpdesk Assistant** to join our dedicated and upbeat HR People Services team based in Lodge Farm, Northampton. If you have a** passion for...


  • Northampton, United Kingdom Brook Street Full time

    Customer Service Admin Role: Brook Street are recruiting on behalf of our public sector client for experienced customer service representatives to join their helpdesk team. These positions will be split between working the office in Northampton town centre and working from home on a rota system. These are temporary contracts whic are ongoing. Using your...

  • Trainer

    1 day ago


    Northampton, United Kingdom Total Spectrum Full time

    Trainer – Nene Valley Christian Family Refuge (eve) Location: Northampton, with potential work in other areas of the county and country. Hours: 20 hours per week (flexible working arrangements available). Salary: Competitive (based on experience). Closing Date: 17th January 2025 About Us Nene Valley Christian Family Refuge (eve) has been a trusted name in...

  • Trainer

    2 days ago


    Northampton, United Kingdom CV-Library Full time

    Trainer – Nene Valley Christian Family Refuge (eve) Location: Northampton, with potential work in other areas of the county and country. Hours: 20 hours per week (flexible working arrangements available). Salary: Competitive (based on experience). Closing Date: 17th January 2025 About Us Nene Valley Christian Family Refuge (eve) has been a trusted...


  • Northampton, United Kingdom St Andrew's Healthcare Full time

    **Administrator - Estates & Facilities** **Location: Northampton** **Salary: £22,838 per annum** **Hours: Full time 37.5 hours** **Fixed Term Contract until January 2026.** St. Andrew’s Healthcare has a vacancy for an administrator to join our Helpdesk Team **Working at St Andrew’s Healthcare** We’re the UK’s largest independent provider of...


  • Northampton, United Kingdom St Andrew's Healthcare Full time

    **Administrator - Estates & Facilities** **Location: Northampton** **Salary: £21,562 per annum** **Hours: Full time 37.5 hours** St. Andrew’s Healthcare has a vacancy for an administrator to join our Helpdesk Team **Working at St Andrew’s Healthcare** We’re the UK’s largest independent provider of NHS services, a unique mental health charity...

  • SHE Trainer

    2 weeks ago


    Northampton, Northamptonshire, United Kingdom CV-Library Full time

    Safety, Health & Environment TrainerWe are seeking a Health & Safety-trained professional with demonstrable construction and training experience to join our team. As part of CV-Library, you will assist us in becoming a CITB Approved Training Organisation (ATO), enabling us to deliver in-house Site Safety Plus training courses.

  • Helpdesk Advisor

    7 months ago


    Northampton, United Kingdom Willow Communications Limited Full time

    We are seeking employ a full time Technical Helpdesk Advisor to join our Technical Services team. We are an entertainment technology company with an innovative approach to providing audio visual hardware integration and software services to a variety of different commercial sectors including bingo clubs, holiday parks, adult gaming centres, casinos, and to...


  • Northampton, Northamptonshire, United Kingdom Kenton Black Ltd Full time

    Job Title: Construction Trainer SpecialistOverviewKenton Black Ltd is a leading provider of construction training solutions. We are seeking an experienced Construction Trainer Specialist to deliver Site Safety Plus training courses across the UK.Salary and BenefitsThe estimated salary for this role is £47,000 - £52,000 per annum, with benefits including a...


  • Northampton, United Kingdom Bespoke Health and safety Ltd Full time

    Registered CITB site safety Plus trainer and approved IOSH managing safely trainer ideally with 3 years plus experience **Job Type**: Freelance **Salary**: £260.00-£300.00 per day Schedule: - 8 hour shift - Monday to Friday - Weekend availability Ability to commute/relocate: - London, Greater London: reliably commute or plan to relocate before...


  • Northampton, United Kingdom CV-Library Full time

    Leading UK Consultancy seeking an experienced Electrical Engineer to deliver training in Electrical Health and Safety, Inspection, Testing, and the 18th Edition. Working for a company who are well-known for delivering high-quality training and consultancy services across the UK. If you have a background in Industrial / Commercial Electrical Engineering this...


  • Northampton, Northamptonshire, United Kingdom Lynx Recruitment Ltd Full time

    We are recruiting a Junior Service Desk Analyst to support our IT team in Northampton. In this role, you will be responsible for delivering exceptional technical assistance to our employees, ensuring that our IT systems operate efficiently and effectively.About the RolePrior experience in a Service Desk or helpdesk environment is preferred but not...

  • Digital Trainer

    7 months ago


    Northampton, United Kingdom Northampton General Hospital Full time

    Main Duties Using your knowledge to provide efficient, integrated and customer-focused training to all staff, delivering excellent customer service, supporting team to ensure that services provided across the group are and continue to be effective, meet the clinical and business needs of the Group, and represent best value for money Create training content...


  • Northampton, Northamptonshire, United Kingdom ATTB - The Big Jobsite Full time

    About the Role:We're looking for a skilled Safety, Health & Environment Trainer to assist us in becoming a CITB Approved Training Organisation (ATO). This exciting opportunity involves delivering CITB Accredited training, including SMSTS and SSSTS, as well as developing and reviewing internal training courses to ensure compliance with legislation updates.The...

  • Health, Safety

    1 month ago


    Northampton, United Kingdom Kenton Black Full time

    I’m currently working on a fantastic opportunity for a Safety, Health & Environment Trainer to join a major developer, building residential communities across the UK. Are you a Health & Safety-trained professional with demonstrable construction and training experience? As Health, Safety & Environment Trainer, you will be someone who can assist them in...


  • Northampton, United Kingdom Barclays Full time

    **Court Orders Team Trainer** **Northampton** As a Barclays Court Orders Team Trainer you will play a key role in supporting the operation with short and long term training requirements, creating new training where required and adapting current training in line with changes to policy and / or procedures. You will analyse trends across the operation to...


  • Northampton, Northamptonshire, United Kingdom ATTB - The Big Jobsite Full time

    Job OverviewWe are seeking a Construction Safety Trainer to join our team at ATTB - The Big Jobsite in the UK. As a key member of our organization, you will play a vital role in assisting us in becoming a CITB Approved Training Organisation (ATO), enabling us to deliver in-house Site Safety Plus training courses.Main Responsibilities:Deliver CITB Accredited...