IT Helpdesk Analyst
3 weeks ago
**Location**: Hybrid - Northampton
**Salary**: £26,000 - £30,000
**Hours**: Working 8:30am - 5pm from **Sunday - Thursday** - _**please note the working days**_
**12 month Fixed Term Contract with the potential for the role to go permanent.**
Macildowie are pleased to be recruiting for a global company with a strong heritage based in Northampton. They are a passionate company who really care about their customers and staff.
They are currently looking for a?**IT Helpdesk Analyst**?to join their Global IT Helpdesk team on a Fixed-Term basis. You will be reporting directly to the Functional Leader - IT Helpdesk they are looking for someone who can bring a passionfor delighting customers and some technical experience to support growing UK & Ireland markets.
As IT Helpdesk Analyst, you will be confident working in a stand-alone role based in the UK, and be a highly collaborative team player, excited by the opportunity to support Global markets in a "follow-the-sun" IT service model.
**Key Responsibilities**:
- Work as part of a global IT Helpdesk team to prioritise and troubleshoot incoming global and local requests/tickets, balancing customer needs across helpdesk shift patterns and timeframes.
- Provide support for all end user devices for customers locally as well as worldwide.
- Some liaison with external contractors, vendors and key business stakeholders to effectively progress activities with assigned owners.
- Troubleshoot non - complex hardware, software and phone problems.
- Escalate more complex issues appropriately.
- Contribute to required projects.
- Strong customer service skills.
- Some experience of supporting MS Office, Teams and general 1st line issues, e.g., password resets, WiFi issues, printers, etc.
- Able to self-motivate.
- Able to work on your own initiative.
- Effective communicator who can talk to customers in different countries, appreciate different languages, accents and cultures, and adapt personal style as required.
- Comfortable working with remote managers and teams across the globe.
**Additional bonuses**:
- Excellent development, growth and progression opportunities.
- Private medical and dental.
- Pension and Life cover.
- New IT kit & phone.
- Hybrid-work furniture fund.
- Enhanced Maternity, Paternity & Adoption Pay.
Please put your **home postcode** on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
-
IT Helpdesk Analyst
2 weeks ago
Northampton, United Kingdom Macildowie Recruitment and Retention Full time**IT Helpdesk Analyst** **Location**: Hybrid - Northampton 2x a week / Work From Home 3x a week (with potential for flexibility to suit your requirements) **Salary**: £26,000 - £30,000 **Hours**: Working 8:30am - 5pm from **Thursday - Sunday** - _**please note the working days**_ **12 month Fixed Term Contract with the potential for the role to go...
-
IT Helpdesk Analyst
2 weeks ago
Northampton, United Kingdom Macildowie Recruitment and Retention Full time**IT Helpdesk Analyst** **Location**: Hybrid - Northampton 2x a week / Work From Home 3x a week (with potential for flexibility to suit your requirements) **Salary**: £26,000 - £30,000 **Hours**: Working 8:30am - 4:30pm from **Thursday - Sunday** - _**please note the working days**_ **12 month Fixed Term Contract with the potential for the role to go...
-
Junior Helpdesk Analyst
4 weeks ago
Northampton, Northamptonshire, United Kingdom Lynx Recruitment Ltd Full timeWe are looking for a motivated and detail-oriented Junior Helpdesk Analyst to join our IT team in Northampton. In this role, you will provide technical support to employees, resolve technical issues, and work collaboratively with the IT team to implement new technologies.The estimated salary for this position is £26,000- £32,000 per year. Key...
-
IT Support Analyst
2 weeks ago
Northampton, United Kingdom Circle Recruitment Full timeIT Support Analyst with a minimum of 2 years of experience in an IT helpdesk/service desk environment and Microsoft & Windows Desktop Support, is required to join a growing IT team within a leading law firm in central Northampton. This role will require you to use your technical expertise to resolve 1st and 2nd line IT issues for employees in a timely...
-
Junior IT Helpdesk Analyst
1 month ago
Northampton, Northamptonshire, United Kingdom Summit Recruiters Full timeStart Your IT Career Journey as a Junior Service Desk AnalystWe are seeking a talented and ambitious individual to join our team as a Junior IT Service Desk Analyst. This exciting opportunity allows you to develop your skills and expertise in a dynamic environment.About the Role:In this position, you will provide technical support to users, manage hardware...
-
Trainee Analyst
2 weeks ago
Northampton, United Kingdom Pytec IT Recruitment Full timeI am working with a well-established company in Northampton who are looking to recruit and train somebody to work in their UK Datacentre. Within this role you will be given full training and support in order to carry out this key positon. Once up to speed your responsibilities will include monitoring 24/7 IT systems, reporting and logging issues or faults...
-
Senior Financial Analyst
3 weeks ago
Northampton, Northamptonshire, United Kingdom Be-IT Ltd Full timeJob Title:Senior Financial AnalystAbout Us:We are Be-IT Ltd, a leading provider of financial services. Our team is dedicated to delivering exceptional results and driving business growth.Job Description:We are seeking a highly skilled Senior Financial Analyst to join our team in Northampton. As a key member of our finance department, you will be responsible...
-
Service Desk Analyst
3 weeks ago
Northampton, United Kingdom Deerfoot IT Resources Ltd Full time**Service Desk Analyst £25k per annum Northampton / Hybrid 6 Month - FTC** As a trusted and preferred recruitment partner to this prestigious law firm, we have been asked to assist in the hire of a Service Desk Analyst for a 6 months fixed term contract. The role itself will report directly into the Development Team Leader, with the jobholder responsible...
-
Business Analyst
2 weeks ago
Northampton, United Kingdom Anson McCade Ltd - IT and Finance Recruitment Full time**_Business Analyst_** **_Northampton - Hybrid _** One of the world's most distinguished financial institutions are currently seeking a Business analyst to work within the company's Digital Banking and Innovation Capability - located in Northampton. As a Business analyst you will be operating as a key memberof the Payments Team to shape, define and...
-
Customer Targeting Analyst
3 weeks ago
Northampton, United Kingdom Anson McCade Ltd - IT and Finance Recruitment Full time**Customer Targeting Analyst** **Northampton / Hybrid** One of the globes most reputable financial institutions is currently seeking a talented Customer Targeting Analyst to add invaluable experience to their specialist customer communications capability, based in Northampton. This job will require you to scope and deliver fantastic multi - channel...
-
HR Systems Analyst
3 weeks ago
Northampton, United Kingdom Technet IT Recruitment Limited Full time**HR Systems Analyst** **Northampton** **Hybrid (1 Day in office a week)** **£40,000 to £50,000** HR Systems Analyst required to join a well-known and respected international organisation. You will be a key member in a team which is responsible for analysing business requirements and documenting and defining clear business requirements for any...
-
Software Tester
3 weeks ago
Northampton, United Kingdom Pytec IT Recruitment Full timeSoftware Tester / Test Analyst is for an initial 12 months fixed term contract. You can work remote most of the time providing you are UK based and able to come to the office a couple of times a month. This is a valuable role supporting major projects within a large and well established organisation. You will enjoy a varied position testing all kinds of...
-
IT Support Engineer
3 weeks ago
Northampton, United Kingdom CV Screen Full timeAn IT Support Engineer is required for a leading healthcare company based in Northampton. A salary of up to £30,000 is offered, depending on experience. You will provide computer and network support to the organisation, ensuring excellent service and communication. You will provide full first-line support to internal customers, you will assist with project...
-
Senior Technical Analyst
4 weeks ago
Northampton, Northamptonshire, United Kingdom Pytec IT Recruitment Full timeJob SummaryWe are seeking a Senior Technical Analyst to join our team at Pytec IT Recruitment. As a key member of our team, you will provide technical support and solutions to our clients across the UK. This is a great opportunity to drive your technical knowledge forward while working with a dynamic team.ResponsibilitiesThe successful candidate will have a...
-
Data Analyst
3 weeks ago
Northampton, United Kingdom Pytec IT Recruitment Full timeHow about a Data Analyst role (using your SQL and Excel skills) that will give you scope to become a SQL Developer or DBA? Here’s one - a well-established Northampton-based company, with plenty of financial clout and a friendly, down-to-earth team, is looking for someone to come in an add value to their IT Department. One day, you could be working on...
-
IT Support Engineer
2 weeks ago
Northampton, United Kingdom The One Group Full time**IT Support Engineer - 2nd Line** Top opportunity for an IT Support Analyst to join a rapidly growing IT MSP based in the Northamptonshire countryside. As a 2nd Line Support Engineer you will be taking calls from a range of clients with technical IT issues around the systems, products and services. Working from beautiful offices you will benefit from a...
-
IT Support Engineer
2 weeks ago
Northampton, United Kingdom Pytec IT Recruitment Full timeMy client are a well-established business with a central office in Northampton. As a result of steady growth they are looking to hire an additional IT Support Engineer who will handle 1st and 2nd line support issues as well as playing a role in project work. The team have a presence on site and therefore the initial expectation is to be based in the office...
-
IT Manager
2 weeks ago
Northampton, United Kingdom CV Screen Full timeAn IT Manager is required for a leading healthcare company based in Northampton. A salary of up to £37,000 is offered, depending on experience. You will be responsible for managing and overseeing the day-to-day operations of the IT team and project management plan. You will present ideas and solutions to the management team, reporting into the Head of IT....
-
Helpdesk Co-ordinator
2 weeks ago
Northampton, United Kingdom Mitie Full timeMitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit...
-
IT Support Engineer
2 weeks ago
Northampton, United Kingdom In Technology Group Limited Full time**IT Engineer - £30K - Northampton** **Role**: IT Engineer **Location**: Northampton **Salary**: £20,000 - £30,000 + Unrivalled Training Are you looking for a new job role in a very accessible area of Northampton with great opportunities and room to develop? This award-winning MSP have been providing expert IT solutions in a specialist market for over 20...