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Guest Service Assistant

3 months ago

Cheltenham, United Kingdom RBH Management Full time

**Job Ref**:RBH13596

**Branch**:Holiday Inn Express Cheltenham

**Location**:Holiday Inn Express Cheltenham, Cheltenham

**Salary/Benefits**:£23,920.00

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:22:45 to 07:15

**Hours per week**:40

**Posted date**:05/02/2024

**Closing date**:07/03/2024

**JOIN OUR FAMILY**

At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

**A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT **(INSERT HOTEL NAME)**
- What you'll be doing..._

Reporting to the Deputy GM, we are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at Holiday Inn Express Cheltenham Town Center. You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist, Food Beverage Assistant and Housekeeping - no shift is the same

Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service

**WHAT WE NEED FROM YOU**
- We hire mostly on personality potential but here are a few of our requirements..._

To succeed in the role of Guest Service Assistant you will need the following qualities and skills.
- Outstanding communication skills
- Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up
- A can-do attitude
- Computer literate with a professional telephone voice

**WHAT WE OFFER**
- You will have access to a benefits package we believe truly works for our people and enhances our overall culture..._
- Discounted hotel room rates for you and your friends family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.

**EQUAL OPPORTUNITIES**

**#LifeatRBH**

**#LifeatRBH**

Holiday Inn Express Cheltenham Town Centre - a beacon of sophisticated, modern hotel design set amid the regency splendour of this historic market town.

With 132 spacious contemporary rooms, the Holiday Inn Express is the ideal base for business or leisure. At just 1.3 miles from Cheltenham Racecourse, the hotel plays host to many of the town’s renowned festivals and races. Guests can stroll through the regency grandeur or even explore the Cotswolds, an area of astounding natural beauty. Excellent travel links to the M5 and M4 ensure all our guests are close to everything they need whether their stay is business or pleasure.