Customer Service Support Advisor

5 months ago

Leeds, United Kingdom ENGIE Full time

Requisition ID: 23770- Location: Leeds, GB, LS12 1BE**Exciting Opportunity: Customer Service Support Advisor in Leeds**

**About Engie**

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.

**About the role**

The role holder will be responsible for the resolution and root cause analysis of escalated customer queries, complaints, Ombudsman Service cases and Citizens Advice referrals. Working as part of the Customer Care team, the role will interface between the Shared Service Centre (SSC) and the back-office operational teams to ensure our customers and partners receive the highest standard of service at all times and that performance levels are achieved.

ENGIE are recruiting for **a** **Customer Service Support Advisor **based** in Leeds**. **This is a Permanent role, working full time Monday to Friday. On offer is a competitive salary, bonus and benefits package.

**Key Responsibilities**
- To resolve escalated queries and complaints within agreed Service Level Agreements (SLA’s).
- To prepare and directly provide case files for the Ombudsman Services within agreed SLAs and in line with regulation.
- To resolve and where necessary feedback on Citizens Advise referrals.
- To keep customers and partners regularly informed of progress on any outstanding enquiries and complaints, with consistency in communications and adhering to our policies at all times
- To keep accurate, detailed and up to date notes, in the Junifer System
- To manage the timely closure of queries and complaints ensuring targets are met
- To ensure new queries and complaints are opened whenever the nature of the contact differs and to re-open complaints where not resolved for the customer
- To adhere to internal policies, risk frameworks, industry compliance and other requirements.
- To complete complaint closure reports and perform root cause analysis.
- To identify themes of process and system issues that are creating high volumes of queries

**Key Requirements**
- Previous customer service experience
- Experience from a similar role within the Energy sector, desirable
- Excellent communication skills (including written and telephone skills).
- Microsoft Office proficient.
- Proven record of excellent customer service.
- Able to produce accurate work within tight deadlines.
- Proven organisational skills.
- Self-management.

**What benefits we offer?**

**Flexible Working**
We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.

**Bonus Programme**
We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.

**Life Assurance**
We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.

**Income Protection**
Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.

**Employer Pension Contribution**
We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.

**Healthcare Cash Plan**
Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.

**myENGIE**
We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.

**Diverse Employer**
ENGIE’s purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain t

  • Customer Service Advisor

    5 months ago

    Leeds, United Kingdom Switch Advisor Ltd Full time

    We are seeking a motivated and detail-oriented individual to join our team as a Customer Service Advisor. In this role, you will work closely with the sales and marketing teams to support various initiatives, contributing to the overall success of the company. **Duties**: - Building and maintaining strong, long-lasting customer relationships - Handling...

  • Customer Service Advisor

    5 months ago

    Leeds, United Kingdom Switch Advisor Ltd Full time

    We are seeking a motivated and customer-focused individual to join our team as a Customer Service Advisor. As a pivotal member of our organization, you will be responsible for ensuring exceptional customer experiences through efficient communication and problem-solving skills. **Responsibilities**: - Provide exceptional customer service to clients via...

  • Customer Sales Advisor

    5 months ago

    Leeds, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Leeds. We are customer-centric, inclusive and collaborative. Our work environment includes: - Modern office setting - Growth opportunities - On-the-job training - Company perks **Customer Sales Advisor** **Responsibilities**: - Provide sales support to customers by providing product information and...

  • Sales Advisor

    6 months ago

    Leeds, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Leeds. We are customer-centric, inclusive and collaborative. Our work environment includes: - Modern office setting - Growth opportunities - On-the-job training - Company perks **Sales Advisor** **Responsibilities**: - Greet and assist customers in a timely manner. - Provide sales support to...

  • Customer Representative

    5 months ago

    Leeds, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Leeds. We are customer-centric, social and supportive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Regular social events **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate and...

  • Customer Service Advisor

    5 months ago

    Leeds, United Kingdom HR GO Recruitment Full time

    **Customer Service Advisor** **Pay rate - £11.11** **Leeds LS27 ( Morley )** **ASAP start!** **Hours: Full time working hours, 5 days out of 7 between 8am-8pm** **What is in it for you?** - Located in the heart of Leeds LS27 ( Morley ) - Competitive hourly rate - Genuine career prospects - Weekly pay - Opportunity to get a permanent contract for the...

  • Customer Service Advisor

    5 months ago

    Leeds, United Kingdom HR GO Recruitment Full time

    **Job Title: Customer Service Advisor**: - **Location: Leeds**: - **Salary/Hourly Rate: £11.44 per hour**: - **Job Type**:Temporary**: - **Working hours/days: Monday to Friday, 8.30am-4.30pm** HRGO Recruitment are looking for an enthusiastic and energetic character to join one of our clients based in Leeds as a Customer Service Administrator. You will...

  • Customer Service Advisor

    5 months ago

    Leeds, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn up to £20,300 per annum. **Customer Service Advisor benefits**: - Generous 9% employer pension contribution - 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) - 50% off home, motor and pet insurance - Free travel insurance and Green Flag breakdown cover - Additional...

  • Customer Service Advisor

    5 months ago

    Leeds, United Kingdom Solo Search Full time

    **Position**: Customer Service Advisor **Suitable for**:Inbound** **Customer Service Advisor, Case Executive, Case Administrator **Location**:Leeds**, **West Yorkshire (close to train station)*** **Salary**:£21,255 plus bonus + bens **Please note that unfortunately, our client is unable to offer sponsorship** The main focus of the Customer Service...

  • Customer Service Advisor

    5 months ago

    Leeds, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor in Leeds! - Working for a reputable business within the Legal Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in Leeds to work for a reputable business within the Legal Sector! This would be an exceptional opportunity for someone...

  • Customer Service Advisor

    7 days ago

    Leeds, United Kingdom CV-Library Full time

    Page Personnel have just registered multiple Customer Service Advisor Positions to work for a Law Firm in Leeds City Centre which are going through a significant growth period and have lots of exciting plans for 2025! If you are experienced within customer service this could be from a range of industries and are passionate about helping and supporting...

  • Customer Service Advisor

    5 months ago

    Leeds, United Kingdom Page-Hired Full time

    **Customer Service Advisor - Leeds** Salary up to £24500 dependant on experience+ reputable law firm in Leeds+ full training provided+ excellent progression and development+ significantly growing business+ excellent transport links+ no shift patterns or weekends+ superb offices and environment+ brilliant on site facilities+ great team and culture+...

  • Customer Service Advisor

    5 months ago

    Leeds, United Kingdom Perfect Placement UK Ltd Full time

    **County**: West Yorkshire **Town/City**: Leeds **Sector**: Administration and Accounts, Accident Repair Centre **Salary**: £26000 per annum **Job ref**: 131194 **Bodyshop Customer Service Advisor - Large Independent Bodyshop in Leeds** - Basic Salary - Up to £26,000.00 - Monday-Thursday 08:30-16:30, Friday 08:30-15:30 (39 hours per week) - 22 days...

  • Customer Service Advisor

    5 months ago

    Leeds, United Kingdom Page-Hired Full time

    **Customer Service Advisor - Leeds / Hybrid Working** - Salary of £22500 - reputable growing organisation in Leeds - excellent training and development plan - structured career path - excellent benefits - fab on site facilities - hybrid working - free parking - no shift patterns or weekends - great culture and vibrant team - lots of great incentives and...

  • Customer Service Advisor

    5 months ago

    Leeds, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn £10.42 per hour. **Customer Service Advisor benefits**: - Weekly pay, - Free parking - Canteen - Free hot and cold beverages - Continuous training and development whilst on assignment - Hybrid Working Training is included to prepare you for this role **Customer Service Advisor role**: - To...

  • Customer Services Advisor

    5 months ago

    Leeds, United Kingdom Wote Street People Full time

    **Customer Services Advisor** **£22K** **Leeds (LS25 2GA).** Fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business. We are looking for a dynamic Customer service Advisor / Move Manger who is passionate about customer service and who has a proven track...

  • Customer Service Advisor

    5 months ago

    Leeds, United Kingdom Stratstone BMW Full time

    **Service Advisor (fixed-term, 6 months. Monday-Friday)** **Stratstone BMW Leeds** **Salary of £23,059 with excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Leeds? As the UK’s leading luxury automotive retailer, we’re dedicated to providing an unparalleled...

  • Customer Service Advisor

    5 months ago

    Leeds, United Kingdom XCL Group Full time

    **Role**: Customer Service Advisor **Location**: Seacroft, Leeds (All Office Based) **Salary**: £25,500 per annum **Hours**: 37-hour work week XCL Group are currently recruiting for a Customer Service Advisor for our client based in Seacroft, Leeds. This role is all office based, and they are looking for an individual who will be an integral part of the...

  • Customer Service Advisor

    5 months ago

    Leeds, United Kingdom Certas Energy UK Ltd Full time

    We are looking for a Customer Service Advisor based in Leeds to join our team working 37.5 hours per week. **As a Customer Service Advisor for Certas Energy you’ll have access to**: - Competitive salary - Commission scheme - Buy, Sell, Carry Annual Leave Scheme - Brand discounts through our Certas Group discount provider - Commitment to your continued...

  • Customer Service Advisor

    5 months ago

    Leeds, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn up to £38,000 per annum. **Customer Service Advisor benefits: ** - Uncapped commission plan. - A positive, collaborative and supportive working culture. - Tailored in-house sales training provided to develop and build on your skills. - Hybrid working - 2 days working from home Monday to Friday...