Senior Ambassador

3 weeks ago

StratforduponAvon, United Kingdom Lighthouse Personnel LTD Full time

**£25-30K DOE |**To include 2 weekends per month - Mon-Fri 9am-5pm - Sat & Sun 10am-5pm | Initial contract until 31st March 2024 - Potential for contract to be extended for further five years | Customer Service, Communication, Can-Do Attitude| Managing Volunteer Ambassador programme

Our client is a is an independent, not-for-profit company set up to represent the needs of local businesses based in the centre of Stratford-upon-Avon who are passionate about improving the area for all. They believe in delivering for the community as awhole and are looking for like-minded individuals to join their team as a **Senior Ambassador.**

**Duties (include but are not limited to)**
- Provide a positive, welcoming, presentable, and visible presence in the BID area improving the visitor experience and visibility of the BID in the eyes of the Levy Payer
- Manage daily team visits to BID Businesses, reinforcing the strong relationship between the Street Ambassador programme and Levy Payers:

- Distribute BID information and marketing materials to BID Levy Payers
- Feedback business concerns and priorities to the Company
- Provide a high-quality public and visitor support service
- Record all queries and outcomes accurately using mobile devices and computers
- Record photographic evidence to highlight the work of the Ambassador team
- Manage performance, development, and welfare of the Street and Maintenance Ambassadors and manage the Volunteer Ambassador programme
- Act as the face of the BID to member businesses
- Conduct and manage daily security and safety patrols
- Organise radio training and security support
- Liaise with police, CCTV, WRCI and Bardwatch
- Engage with Town Centre businesses to collect data on crime trends within the BID Area and enter onto BID Base and DISC apps
- Support Town Centre businesses to report crime/incidents through the appropriate channel and identify ways of making this more efficient
- Liaise with relevant Local Authorities, their agents and partner organisations to share and resolve concerns and issues raised by BID members
- Support the rollout of any BID crime reduction projects
- Work as part of the Stratford Upon Avon BID team to deliver its aims of providing a safe, clean, appealing, and accessible town within the BID Area
- Encourage businesses to take part in Town Centre events
- Have an excellent understanding of Stratford Upon Avon BID activities, operations, events, and attractions
- Ensure tasks comply with Health & Safety, law and public safety and understand Health & Safety at work policies and procedures.
- Oversee and manage the Buskers Code and work with partners to ensure it is fit for purpose.
- Represent the BID in local activities such as Clean Up days, In Bloom activities, Keep Britain Tidy Campaigns
- Deputise for the BID Manager as required

**Person Specification**
- Experience of providing face-to-face customer service and a commitment to delivering a consistently high standard of service to build positive relationships with BID businesses
- Experience of dealing with potentially unpredictable situations using a variety of conflict resolution techniques
- Excellent communication skills to deal with enquiries and complaints
- A can-do attitude, enthusiastic, keen, and quick to learn with an attention to detail
- Common-sense approach
- Good at building positive working relationships
- Well organised, punctual, and reliable
- Ability to work alone and as a team
- Able to work mainly outside in all weather conditions
- Well-presented
- Good interpersonal skills to establish and maintain effective working relations and customer service skills
- Flexible approach with the ability to prioritise
- Experience of managing a security team (desirable)
- Experience of managing a maintenance service (desirable)
- Knowledge and passionate about Stratford-upon-Avon (desirable)
- Understanding of Business Improvement Districts or Town Centre Management (desirable)

LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT.

PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.

If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our utmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all beexplained on initial contact.

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