Complaint Resolution Executive Hybrid Working

2 weeks ago


Nottingham, United Kingdom Page Personnel Finance Full time

This role is on a temp to perm basis with a start date of March 6th.

You'll be part of our dedicated Complaints Resolution team and you'll manage customer
complaints from receipt right through to resolution, using a variety of channels. You'll have
strong communication skills.

**Client Details**

Our client is one of the top UK companies to work for and they have won lots of awards for being a fantastic employer. They are based in Nottingham City Centre.

**Description**

? Manage customer complaints from receipt right through to resolution
? Understand industry regulation and how this correlates with company policies
? Supporting customers and resolving their concerns as quickly as you can
? Do a thorough investigation to help understand their situation and find a resolution
? Supporting our business in improving our processes

**Profile**

What we're looking for
? Great communication skills; can you explain sometimes challenging information to our
customers?
? Passionate people who want to give the best service to every customer they speak to
? A quick learner; the complaints department is fast paced and we need people to manage
multiple complex issues at the same time
? Someone who can keep calm and be resilient; dealing with Complaints everyday can be
challenging but the rewards are great
? Ability to manage your own time and caseload
? Proactively want to develop

**Job Offer**

£12-13 per hour on a temporary to permanent contract

25 days holiday + bank holidays

Our front line agent roles are remote - based at home with 2 days per month in the office for
team building, collaboration and the opportunity to meet and spend time with your colleagues
face to face. However, if you want to work from the office more, you can

Hours are 9-5.30 during training, then you will move on to a rotating shift pattern


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