Complaints and Claims Advisor

3 weeks ago


Nottingham, United Kingdom Tate Recruitment Nottingham Full time

You will have a full credit check taken before you start this role so you must have a clean credit history and be able to demonstrate this. As a Complaints and Claims Handler you will be responsible for handling regulated customer complaints, complex queries, and customer dissatisfaction. Your role will involve a range of investigative, evaluation and decision-making tasks. You will liaise with internal and external stakeholders to determine appropriate resolutions to provide our customers with full and fair responses

**The Role**
- Accurately record, handle, and take ownership of regulated complaint cases and claims, ensuring that customers are responded to in a timely manner in line with defined SLAs
- Capture all details and progress of a complaint, categorising it in accordance with business
- Using your knowledge work to resolve customer complaints in a timely manner to ensure the right customer outcomes are achieved and identify if there are any concerns within the company processes that may have caused the initial complaint.
- Understanding the route cause of customer complaints and escalating these concerns to the relevant stakeholders when necessary
- Proactively contact customers and manage cases, setting expectations
- Writing letters to customer to confirm the outcome of their complaint and the reasons behind the outcome that has been decided
- Identify key themes, trends, and support, feeding back findings into the business to help improve our ways of working
- Ensure all work is carried out to a high level of accuracy and always ensure compliance with all company and other relevant standards

**Job Types**: Full-time, Temporary contract

**Salary**: £12.38 per hour

**Benefits**:

- Company events
- Company pension

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Nottingham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Claims Processing: 1 year (preferred)

Work Location: In person



  • Nottingham, Nottingham, United Kingdom Tate Full time

    Job Title: Complaints & Claims Handler (9 month FTC)Location: Nottingham City Centre (fully office based)Hours: Monday to Friday, 9am- 5pmSalary: 24, ,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for an experienced Complaints and Claims...

  • Complaints Handler

    2 weeks ago


    Nottingham, United Kingdom Tate Recruitment Nottingham Full time

    **Job Title**: Complaints & Claims Handler (9 month FTC) **Location**: Nottingham City Centre (fully office based) **Hours**: Monday to Friday, 9am - 5pm **Salary**: £24,000 - £25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for...

  • Complaints Handler

    1 day ago


    Nottingham, United Kingdom Tate Recruitment Nottingham Full time

    **Job Title**: Complaints & Claims Handler (9 month FTC) **Location**: Nottingham City Centre (fully office based) **Hours**: Monday to Friday, 9am - 5pm **Salary**: £24,000 - £25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for...

  • Claims Handler

    4 weeks ago


    Nottingham, United Kingdom Macildowie Recruitment and Retention Full time

    **Claims Handler Long Eaton, Nottingham Temp to Perm £10ph // £19,000.00 Immediate Start** Macildowie are pleased to working alongside a fantastic business in Long Eaton to recruit additions to their **Customer Service** team as **Claim Handler**. This is a **full-time**, **temp** to **permanent** opportunity (3 months temporary). There are 3 different...

  • Subsidence Advisor

    5 days ago


    Nottingham, United Kingdom MBA Group Full time

    **Short Description** MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Subsidence Advisor **Full Job Description** **The Subsidence Advisor will be responsible for**:You’ll be supporting our valued clients in proactively handling and settling Subsidence claims which will be a caseload of...

  • Subsidence Advisor

    4 weeks ago


    Nottingham, United Kingdom MBA Group Full time

    **Short Description** MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Subsidence Advisor **Full Job Description** **The Subsidence Advisor will be responsible for**:You’ll be supporting our valued clients in proactively handling and settling Subsidence claims which will be a caseload of...


  • Nottingham, United Kingdom Matt Burton Full time

    MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Customer Service Advisor to work as a Claims Handler on a temporary basis. This is an office based role in Nottingham, hours between 8am - 6pm (Monday - Friday). The client is an industry heavyweight with a reputation for client centric claims...

  • Subsidence Advisor

    4 weeks ago


    Nottingham, United Kingdom MBA Full time

    MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented **Subsidence Advisor,** working fully remote between 9am - 5pm (Monday - Friday). The client is an industry heavyweight with a reputation for client centric claims management, technical innovation and leadership. **The Subsidence Advisor will be...

  • Service Advisor

    7 days ago


    Nottingham, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £24,000-£25,000 OTE - £31,000 Working Hours - Monday to Friday 7:30 - 17:301 in 3 Saturdays 8am-1pm Location - Nottingham Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor - Take...


  • Nottingham, United Kingdom Page Personnel Full time

    Reputable organization within the not for profit sector - Competitive salaries and central location **About Our Client**: This established organisation within the higher education sector is seeking a full time Customer Service Advisor to join the enquiries team. The organisation prides themselves on their high levels of service and their presence within the...

  • Service Advisor

    4 weeks ago


    Nottingham, United Kingdom Autoskills UK Full time

    Location Nottingham - Sector: Dealership - Job type: Permanent - Salary: £32k per year - Contact: Chris Gillespie - Contact phone: 0333 222 5978 - Salary high: 32000 - Salary low: 32000 - Job ref: JO0000041365 - Published: 8 days ago - Expiry date: 2023-02-15 - Startdate: ASAP SERVICE ADVISOR Basic Salary - £25,000 OTE - £32,000 + Working Hours - 47...

  • Insurance Advisor

    4 weeks ago


    Nottingham, United Kingdom Tate Full time

    **Insurance Claims Advisor** **Salary £28,000 - £30,000** **Hybrid working model** **Based - Long Eaton** The role This is a unique opportunity for a Insurance Claims Advisor to join a professional team of insurance superstars! It's a friendly but professional environment within a well-known successful company based in Long Eaton. There will be lots...

  • Benefits Advisor

    7 days ago


    Nottingham, United Kingdom NFP People Limited Full time

    Benefits Advisor We have an exciting opportunity for a Benefits Advisor to join a team at their Nottingham centre on a 12-month contract to provide comprehensive advice and help people access available benefits and other sources of financial help. Position: Benefits Advisor Location: Nottingham Hours: Full-time, Fixed-term - 12 months **Salary**:...

  • Benefits Advisor

    7 days ago


    Nottingham, United Kingdom NFP People Limited Full time

    **Benefits Advisor** We have an exciting opportunity for a Benefits Advisor to join a team at their Nottingham centre on a 12-month contract to provide comprehensive advice and help people access available benefits and other sources of financial help. **Position**: Benefits Advisor **Location**: Nottingham **Hours**: Full-time, Fixed-term - 12...

  • Sales Advisor

    5 days ago


    Nottingham, United Kingdom Baird and Co Recruitment Full time

    Baird and Co Recruitment, a specialist Social Housing recruitment firm, are currently working in partnership with a Lincolnshire business looking for Social Housing Sales Advisors on a hybrid, full-time, permanent basis. The Sales Advisor role seeks ambitious individuals passionate about customer engagement and delivery alongside the needs of the public...

  • CDM Advisor

    3 weeks ago


    Nottingham, United Kingdom Bennett and Game Recruitment LTD Full time

    We are currently recruiting for a CDM Advisor to join our client, a leading and multi-disciplinary consultancy based in their Nottingham office. This is an excellent opportunity for a CDM Advisor to join a CDM consultancy team on a permanent basis. The successful individual who secured the CDM role will be involved in providing advice, assistance and...

  • CDM Advisor

    2 weeks ago


    Nottingham, United Kingdom Bennett and Game Recruitment LTD Full time

    We are currently recruiting for a CDM Advisor to join our client, a leading and multi-disciplinary consultancy based in their Nottingham office. This is an excellent opportunity for a CDM Advisor to join a CDM consultancy team on a permanent basis.The successful individual who secured the CDM role will be involved in providing advice, assistance and...

  • CDM Advisor

    4 weeks ago


    Nottingham, United Kingdom Bennett and Game Recruitment LTD Full time

    We are currently recruiting for a CDM Advisor to join our client, a leading and multi-disciplinary consultancy based in their Nottingham office. This is an excellent opportunity for a CDM Advisor to join a CDM consultancy team on a permanent basis. The successful individual who secured the CDM role will be involved in providing advice, assistance and...


  • Nottingham, United Kingdom Manpower Group (UK) Full time

    Sytner Nottingham is looking for a Service Advisor Apprentice. We are currently recruiting for an Aftersales Service Advisor Apprentice for. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers. We are currently recruiting for an Aftersales Service Advisor...


  • Nottingham, United Kingdom Elizabeth Michael Associates Full time

    **| TEMPORARY TO PERMANENT - CUSTOMER SERVICE ADVISOR - NO EXPERIENCE REQUIRED |** **| MONDAY TO FRIDAY BETWEEN THE HOURS OF 8AM - 8PM / 37.5 HOURS PER WEEK |** **| 1 IN 3 SATURDAYS |** **| £10.71 PER HOUR |** **| HYBRID WORKING AFTER 6-8 WEEKS |** **Responsibilities**: - Address customer inquiries and troubleshoot issues - Maintain knowledge of...