Complaints Handler

2 weeks ago

Nottingham, United Kingdom Tate Recruitment Nottingham Full time

**Job Title**: Complaints & Claims Handler (9 month FTC)

**Location**: Nottingham City Centre (fully office based)

**Hours**: Monday to Friday, 9am
- 5pm

**Salary**: £24,000 - £25,000 per annum depending on experience

We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for an experienced Complaints and Claims handler to join our clients office based in Nottingham on a 9 month fixed term contract.

Your role will include handling regulated customer complaints, queries, Section 75 claims, and dissatisfactions. You will be required to investigate, evaluate, and decide on resolutions in line with business and regulatory guidelines.

**Responsibilities include**:

- Record, handle, and own regulated complaint cases and claims, ensuring timely responses.
- Maintain accurate complaint records and categorise them according to business and FCA standards.
- Resolve complaints using finance sector knowledge and regulations.
- Identify and escalate concerns within the company’s processes.
- Liaise with customers, retailers, and third parties via various channels.
- Proactively manage cases, setting clear expectations.
- Write letters to customers confirming complaint outcomes.
- Represent the team in projects as required.
- Develop networks throughout the company to gather information and provide expert advice.
- Ensure fair treatment of customers and compliance with standards.
- Report on complaint drivers and support feedback processes.

**Key Skills**:

- 1 year's experience in handling complaints and claims, ideally within financial services.
- Knowledge of finance sector regulations (desirable)
- Excellent written and verbal communication skills.
- Excellent IT skills.
- Proficiency in letter writing.
- Can demonstrate ability to investigate complaints and claims to ensure positive customer outcomes.

**Job Types**: Full-time, Fixed term contract
Contract length: 9 months

Pay: £24,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday

**Experience**:

- Claims Processing: 1 year (preferred)

Work Location: In person

  • Complaints Handler

    1 day ago

    Nottingham, United Kingdom Tate Recruitment Nottingham Full time

    **Job Title**: Complaints & Claims Handler (9 month FTC) **Location**: Nottingham City Centre (fully office based) **Hours**: Monday to Friday, 9am - 5pm **Salary**: £24,000 - £25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for...

  • Complaints Handler

    2 weeks ago

    Nottingham, United Kingdom Tate Recruitment Nottingham Full time

    **Job Title**: Complaints & Claims Handler (9 month FTC) **Location**: Nottingham City Centre (fully office based) **Hours**: Monday to Friday, 9am - 5pm **Salary**: £24,000 - £25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for...

  • Complaints and Claims Handler

    3 days ago

    Nottingham, Nottingham, United Kingdom Tate Full time

    Job Title: Complaints & Claims Handler (9 month FTC)Location: Nottingham City Centre (fully office based)Hours: Monday to Friday, 9am- 5pmSalary: 24, ,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for an experienced Complaints and Claims...

  • Customer Complaints Case Handler

    4 weeks ago

    Nottingham, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Complaints Case Handler **About this role** Our Complaints Resolution team are the customer advocates at the heart of our operation. They are here to solve problems for customers who need our support, and do this through their critical thinking and understanding of...

  • Customer Complaints Case Handler

    3 weeks ago

    Nottingham, United Kingdom Capital One Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireCustomer Complaints Case Handler About this role Our Complaints Resolution team are the customer advocates at the heart of our operation. They are here to solve problems for customers who need our support, and do this through their critical thinking and understanding of Capital...

  • Customer Complaints Case Handler

    4 weeks ago

    Nottingham, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireCustomer Complaints Case HandlerAbout this roleOur Complaints Resolution team are the customer advocates at the heart of our operation. They are here to solve problems for customers who need our support, and do this through their critical thinking and understanding of Capital One, and...

  • Customer Complaints Case Handler

    3 weeks ago

    Nottingham, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireCustomer Complaints Case HandlerAbout this roleOur Complaints Resolution team are the customer advocates at the heart of our operation. They are here to solve problems for customers who need our support, and do this through their critical thinking and understanding of Capital One, and...

  • Call Handler Agent

    1 week ago

    Nottingham, United Kingdom Made Employment Ltd Full time

    The primary purpose of the role is to deliver service excellent for both the company and its customers by working in our Customer Contact team. Hours/Shift Pattern If you opt for a 30 min lunch you would start 30 mins later unless on an early shift Life Insurance Pension Contributions of 3% after 3 months 5 weeks holiday (we do have Xmas shut down) ...

  • Call Centre Agent

    1 week ago

    Nottingham, United Kingdom Made Employment Ltd Full time

    1 day ago Be among the first 25 applicants This range is provided by Made Employment Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range The primary purpose of the role is to deliver service excellent for both the company and its customers by working in our Customer Contact team. ...