Senior Complaints Coordinator

3 weeks ago


Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

You will act as a point of contact for complainants and work closely with complaint investigators throughout the complaint investigation process.You would need to have an excellent working knowledge of the NUH Management of Complaints & Feedback Policy and the Local Authority Social Services and NHS Complaint Regulations (2009). Someone committed to working for the NHS with experience and a focus for delivering excellent customer service and learning from feedback would be ideal for the role.

In this varied and very interesting role you would manage a caseload of complaints and work in a busy fast paced environment working within a structed process.

You will be confident in dealing with difficult and sensitive situations.

There is a requirement to produce accurate and compassionate letters and therefore the ability to type with a good eye for detail is essential.

You would also need to produce reports using Microsoft excel and PowerPoint and be confidence in the delivery of training.



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