Public Liaison and Social Value Coordinator
2 months ago
We have an exciting opportunity for a new Public Liaison and Social Value Coordinator in the East Midlands to support the business unit to achieve its Business Plan through the implementation planning and delivery of activities which improve local Social Value (as defined in Social Value Act and our internal strategies) and to support the delivery of projects by engaging with stakeholders, individually or in groups, to provide the public face of the project team.
PUBLIC LIAISON
Researching the local area to establish stakeholders and others affected by the works
Liaise with the client to understand their preferred approach to scheme communications and keep them informed of any public/stakeholder issues arising due to the scheme
Work closely with the Site Manager to ensure effective communication with all relevant parties, including the creation and distribution of information letters, flyers and progress reports
Develop relationships with relevant businesses and other stakeholders during the works, including visiting properties and identifying any specific requirements that need to be accommodated
To be a key point of contact for the public, local businesses and stakeholders for any scheme queries and concerns (supported by our Site Manager), responding to these in a timely manner and are fully addressed
Set up communication lines with local council customer service desk to ensure passage of complaints is prompt so that issue can be quickly investigated and dealt with.
Respond to any queries and complaints in a timely fashion, keeping a register of all comments, compliments and complaints received on our company database.
Hold ‘drop-in’ sessions, welcoming members of the public/businesses/stakeholders to ask any questions
Attendance at meetings with the Project Team and Client as required
Set up of site in line with the criteria for safety of onsite staff and visitors, erection of safety posters, information boards, site signage etc, and maintain on site information boards with information for the public.
Work with the site team to deliver best practice customer service in alignment with the Considerate Constructors Scheme (CCS) Code of Practice, including the monitoring of CCS Scores, undertaking lessons learnt reviews and sharing best practice using case studies
SOCIAL VALUE
Proactively look for opportunities to support the local communities whilst we are working within the area, including developing relationships and partnerships with local charities and community organisations
Develop scheme specific Social Value Plans (in collaboration with the Site Manager and our Social Value Advisor) and plan, co-ordinate and manage social value activities during delivery of the scheme
Liaise with relevant organisations to fulfil our contract promises in relation to social value, for example identifying opportunities to support disadvantaged and under-represented minority groups
Support the project team to meet project and company KPIs in relation to social value and environmental outcomes
Organise and participate in events such as school visits with our site teams, promoting career opportunities within the civil engineering industry
Represent TW at external employability and community events as required, e.g. careers fairs
Record and monitor social value activities through our internal measuring tool or use of online social value portals
Champion community engagement activities, encouraging our employees to get involved in volunteering events
Liaise with our internal Communications team to develop good news stories and social value case studies
Willingly carry out any reasonable task as requested by a member of management
SKILLS AND EXPERIENCE
Must hold a full driving licence and be willing and able to work on site, which may be anywhere in the North or Midlands
Must have a good general level of education
Must have some experience working in a customer facing role
Must have an excellent knowledge of MS Word
Must have confident and exceptional communication skills
Must be able to work proactively, without direct supervision
Must have a proactive and positive attitude to work and be flexible to adapt to a variety of challenges as they arise
**Job Types**: Full-time, Permanent
**Salary**: £30,000.00-£35,000.00 per year
**Benefits**:
- Flexitime
- On-site parking
Schedule:
- Flexitime
Work Location: In person
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