Public Liaison Officer

3 weeks ago

Nottingham, United Kingdom Driver and Vehicle Standards Agency Full time

**Details**:
**Reference number**:

- 271862**Salary**:

- £31,349**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- DVSA - Corporate Affairs**Type of role**:

- Administration / Corporate Support
- Analytical
- Business Management and Improvement
- Customer Insight
- Investigation**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- For this role you will be attached to one of our core locations in Swansea, Nottingham, Bristol, or Newcastle, where presence at one of these sites will form part of the working arrangements agreed with you. We operate a hybrid working model that allows you to work between home and office locations, giving you greater flexibility about where and when you work.About the job

**Job summary**:
***

**_To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work _**
**_visit our Careers website_**
**_. _**

Do you have exceptional communication skills and are not afraid to face challenges?
- Are you someone who enjoys working collaboratively with different business areas?
- Would you like the opportunity to work in an exciting, energetic work environment where no two days are the same?
- If so, we have an exciting opportunity for a Public Liaison Officer to join us here at the DVSA, and we'd love to hear from you**Job description**:
The Public Liaison Officer - MOT Appeals Lead is responsible for making decisions on MOT appeals from testers and authorised examiners against disciplinary action ranging from Formal Warnings to removal from the MOT Scheme under cessation action, as well as appeals against being allowed to enter the Scheme.

These legislative decisions are based around standards set within the DVSA MOT Scheme.

The successful role holder will be required to collaborate and support with other tasks, across the wider Public Liaison team as required.
- Responsibilities include, but are not limited to:_

Using your expert knowledge, when an appeal is received, conduct review of recommendations made by MOT enforcement staff concerning:
- Cessation of authorisation or approval to undertake statutory testing
- Intent to Refuse tester or authorised examiner approval/authorisation
- Formal warnings
- Provide responses for appellants giving the determination of the appeal and the reasons for the decision.
- Ensure that informal hearings are arranged promptly and chair where necessary
- Provide training for other Public Liaison Officers in MOT appeals so there is support throughout the team for this function
- Provide expert advice and guidance to Directors, Corporate Senior Leaders and frontline managers on the end-to-end MOT appeals process
- Work with colleagues, related business areas and stakeholders to provide 360 feedback and learning opportunities from decisions made.

**Person specification**:
**About you**

To thrive in this role, you will have excellent oral and written communication skills with the ability to adapt your communication styles to your audience. You are a confident person who enjoys building solid relationships across all grades.

You will be passionate about fairness when making decisions, and willing to make difficult decisions and deal with challenges both internally and externally due to your actions.

You will embrace new knowledge and skills, and push yourself to utilise training experiences and others knowledge to successfully adapt your own current skills to this highly challenging role.

You are thorough and conscientious, remaining impartial to ensure the professional reputation of the agency.

You are a strong advocate for change and continuous improvement; recognising the benefits of promoting a change culture within your team. You will be willing to raise service standards and make decisions to improve your customer’s experience.

You will be goal-oriented with the ability to multitask efficiently and pay close attention to detail to ensure a high-quality outcome.

**Additional information**

The role will require travel to the other main DVSA administrative sites for team meetings, training and cooperative working where required.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Seeing the Big Picture
- Changing and Improving
- Working Together

**Benefits**:

- Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.
- If you would like to read more about the great opportunities and benefits of working at DVSA visit our Careers website.Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new wind

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