See more Collapse

Cx Enablement Manager

1 month ago

Altrincham, United Kingdom Experis LTD Full time

**CX Enablement Manager**

**Hybrid Remote based in London**

**Permanent**

**Competitive Salary and Benefits Dependant on Experience**

We are currently looking for a Customer Experience Enablement Manager to join DS Smith, a global leader in sustainable packaging solutions, in their brand new CX team. Whilst they are already a market leader in sustainable packaging, they are aiming to completelyredefine how the business interacts with customers, to set them apart from the competition. If you want to join a team where you will help to reinvent and deliver exceptional customer experience, then we would love to hear from you.

This role is perfect for someone who has managed customer experience programs and now wants to enable rather than manage them to help support with growth and make sure the team can achieve its full potential.

You will be joining the team tasked with designing, developing, and delivering customer experiences that will redefine packaging for a changing world. They are a leading provider of sustainable packaging solutions worldwide, operating in more than 30 differentcountries and employing over 30,000 people. DS Smith has several programmes that will be delivered over the next 3+ years to support an ambitious agenda and global CX strategy will be at the centre of delivering regional benefits for the business. You willbe a part of defining the global CX Strategy for the business and be hands-on in implementing this in overseas customer markets.

**What will you be doing?**
- One of the main responsibilities of this role is to create the conditions in which every employee can deliver the state-of-the-art customer experience that DS Smith are looking to achieve.
- You will be supporting the change project at an employee level by making sure the relevant teams have everything they need to deliver, by reviewing processes and systems, and upskilling through development programs.
- Alongside this you will be implementing new processes and testing customer feedback against these processes before creating action plans.
- A key element of this role is having good stakeholder management skills. You will need to find common ground with employees in various departments within the business to allow for growth and change.

**What are we looking for?**
- DS Smith are looking for someone who has experience in building and delivering effective training programs, as you will be supported by the Training and Development specialist.
- You will be able to put yourself in the shoes of the employees who deal directly with clients to make sure training and development is focussed on providing the best customer journey possible.
- This is an exciting opportunity to help shape the new CX team by growing and developing as you go; this will be achieved by being a creative and collaborative team player.

**Company Values**

DS Smith has around 30,000 talented individuals working across three Continents - from China to North America - and they are growing every day. Together they are working to build a more sustainable world. To make that possible, they are creating a cultureof inclusion, where everyone is respected and valued - and where everyone has a voice and can thrive.

Sustainability sits at the heart of their business model and is core to their Purpose of 'Redefining Packaging for a Changing World'. They are already keeping valuable resources in use, designing waste out of customer supply chains, and protecting naturalresources too.

Their aim is simple: to make the packaging industry more sustainable. They believe corrugated packaging is a sustainable alternative to problem plastics, and their entire business is built on the circular model.

We have other current jobs related to this field that you can find below

  • Cx Enablement Manager

    2 weeks ago

    Altrincham, Trafford, United Kingdom Experis LTD Full time

    CX Enablement ManagerHybrid Remote based in LondonPermanentCompetitive Salary and Benefits Dependant on ExperienceWe are currently looking for a Customer Experience Enablement Manager to join DS Smith, a global leader in sustainable packaging solutions, in their brand new CX team. Whilst they are already a market leader in sustainable packaging, they are...

  • Lead Ux/cx

    4 weeks ago

    Altrincham, United Kingdom Lookers Motor Group Limited Full time

    Overview: **Lead UX/CX** **Manchester - Hybrid working** Are you are an experienced UX/CX professional looking for your next challenge with a company that has made significant investment in IT to bolster continued growth? At Lookers, we’re striving to make buying and selling vehicles online intuitive, simple and best in class. The opportunity to lead...

  • Lead Ux/cx

    2 weeks ago

    Altrincham, Trafford, United Kingdom Lookers Motor Group Limited Full time

    Overview:Lead UX/CXManchester - Hybrid workingAre you are an experienced UX/CX professional looking for your next challenge with a company that has made significant investment in IT to bolster continued growth?At Lookers, we're striving to make buying and selling vehicles online intuitive, simple and best in class. The opportunity to lead our UX discipline...

  • Head of Communications

    2 weeks ago

    Altrincham, United Kingdom Dandara Living Full time

    **Introduction** Reporting to the Marketing Director, the Head of Coms will play an integral role in delivering communications strategy and services for Dandara Living, across the Development, Construction and Management divisions of the business, and work closely with external partners. **What you will do** **Marketing Communications - B2B and B2C** -...

  • Collections Manager

    2 weeks ago

    Altrincham, United Kingdom Fintellect Recruitment Full time

    Collections Manager Purpose of Role Our client is a growing and reputable financial services lender who has provided superior service to individual and business customers for the last 30+ years. They have recently won several awards and offer a forward thinking culture to their 600+ employees. They are in a brilliant position to focus on increasing...

  • Collections Manager

    2 weeks ago

    Altrincham, Trafford, United Kingdom Fintellect Recruitment Full time

    Collections Manager Purpose of Role Our client is a growing and reputable financial services lender who has provided superior service to individual and business customers for the last 30+ years. They have recently won several awards and offer a forward thinking culture to their 600+ employees. They are in a brilliant position to focus on increasing turnover...

  • Collection Manager

    2 weeks ago

    Altrincham, Trafford, United Kingdom Fintellect Recruitment Full time

    Job Description Collections Manager Our client is a growing and reputable financial services lender who has provided superior service to individual and business customers for the last 30+ years. They have recently won several awards and offer a forward thinking culture to their 600+ employees. Due to growth, they now have a new position for an Collections...

  • Childrens Registered Manager

    4 weeks ago

    Altrincham, United Kingdom Brook Street Full time

    **Responsibilities & Duties of the Registered Manager include**: The Registered Manager will ensure young people receive excellent emotional and physical care levels within a home that offers a safe, nurturing, and comfortable environment with a supportive staff team. To lead and manage both employees and resources to ensure high service standards are...

  • Public Relations Account Manager

    2 weeks ago

    Altrincham, Trafford, United Kingdom KnoWho Full time

    Digital PR & Content Account Manager £30k - £34k This is an opportunity to join a one-of-a-kind client in an exciting role. The successful applicant will take up a varied role that offers genuine progression opportunities in a fast-paced environment where staff are treated incredibly well.You'll have Experience with SEOExperience with Digital PRExperience...

  • Public Relations Account Manager

    2 weeks ago

    Altrincham, United Kingdom KnoWho Full time

    Digital PR & Content Account Manager£30k - £34kThis is an opportunity to join a one-of-a-kind client in an exciting role. The successful applicant will take up a varied role that offers genuine progression opportunities in a fast-paced environment where staff are treated incredibly well.You'll have Experience with Digital PRB2B experienceExperience with...

  • Client Relationship Manager

    3 months ago

    Altrincham, United Kingdom Abenefit2u Full time

    Do you have experience of developing and maintaining customer relationships to build trust and ensure long-standing partnerships? Would you, or others, describe you as resilient, commercially minded with a consultative approach? We are seeking someone with proven experience in a similar client relationship role, ideally you will have sound knowledge of...

  • Childrens Registered Manager

    2 weeks ago

    Altrincham, Trafford, United Kingdom Brook Street Full time

    Responsibilities & Duties of the Registered Manager include:The Registered Manager will ensure young people receive excellent emotional and physical care levels within a home that offers a safe, nurturing, and comfortable environment with a supportive staff team.To lead and manage both employees and resources to ensure high service standards are achieved...

  • Public Relations Account Manager

    2 weeks ago

    Altrincham, Trafford, United Kingdom KnoWho Full time

    Job Description Digital PR & Content Account Manager £30k - £34k This is an opportunity to join a one-of-a-kind client in an exciting role. The successful applicant will take up a varied role that offers genuine progression opportunities in a fast-paced environment where staff are treated incredibly well. You'll have Experience with Digital PR B2B...

  • Collections Manager

    3 weeks ago

    Altrincham, United Kingdom Fintellect Recruitment Full time

    Collections Manager Purpose of Role Our client is a growing and reputable financial services lender who has provided superior service to individual and business customers for the last 30+ years. They have recently won several awards and offer a forward thinking culture to their 600+ employees. They are in a brilliant position to focus on increasing...

  • Collections Manager

    2 weeks ago

    Altrincham, Trafford, United Kingdom Fintellect Recruitment Full time

    Job DescriptionCollections ManagerPurpose of RoleOur client is a growing and reputable financial services lender who has provided superior service to individual and business customers for the last 30+ years. They have recently won several awards and offer a forward thinking culture to their 600+ employees. They are in a brilliant position to focus on...

  • Public Relations Account Manager

    3 weeks ago

    Altrincham, United Kingdom KnoWho Full time

    Digital PR & Content Account Manager£30k - £34kThis is an opportunity to join a one-of-a-kind client in an exciting role. The successful applicant will take up a varied role that offers genuine progression opportunities in a fast-paced environment where staff are treated incredibly well.You'll have Experience with Digital PRB2B experienceExperience with...

  • Public Relations Account Manager

    3 weeks ago

    Altrincham, United Kingdom Knowho Full time

    Digital PR & Content Account ManagerThe following information provides an overview of the skills, qualities, and qualifications needed for this role.£30k - £34kThis is an opportunity to join a one-of-a-kind client in an exciting role. The successful applicant will take up a varied role that offers genuine progression opportunities in a fast-paced...

  • Public Relations Account Manager

    3 weeks ago

    Altrincham, United Kingdom KnoWho Full time

    Digital PR & Content Account Manager£30k - £34kThis is an opportunity to join a one-of-a-kind client in an exciting role. The successful applicant will take up a varied role that offers genuine progression opportunities in a fast-paced environment where staff are treated incredibly well.You'll have Experience with Digital PRB2B experienceExperience...

  • Collections Manager

    3 weeks ago

    Altrincham, United Kingdom Fintellect Recruitment Full time

    Collections ManagerPurpose of RoleOur client is a growing and reputable financial services lender who has provided superior service to individual and business customers for the last 30+ years. They have recently won several awards and offer a forward thinking culture to their 600+ employees. They are in a brilliant position to focus on increasing turnover in...

  • Collections Manager

    3 weeks ago

    Altrincham, United Kingdom Fintellect Recruitment Full time

    Collections ManagerPurpose of RoleOur client is a growing and reputable financial services lender who has provided superior service to individual and business customers for the last 30+ years. They have recently won several awards and offer a forward thinking culture to their 600+ employees. They are in a brilliant position to focus on increasing turnover in...