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Collection Manager
3 months ago
Our client is a growing and reputable financial services lender who has provided superior service to individual and business customers for the last 30+ years.
They have recently won several awards and offer a forward thinking culture to their 600+ employees. Due to growth, they now have a new position for an Collections Manager to manage their portfolio of Customers.This is a brilliant opportunity for someone who is successful within Collections; Ultimately you will have ownership of these accounts and overdue payments.
This team will continue to grow over the next 2-3 years which will ultimately enable you to have brilliant career growth and opportunity.
Principal Accountabilities of the Collections ManagerManaging a portfolio of delinquent accounts and accounts in workout/recovery by implementing a repayment or recovery strategy on both a portfolio and individual customer basis.
Supervising the Collections Team to bring delinquent customer agreements up to date.Manage the relationship with a panel of approved Solicitors, Insolvency Practitioners and Collection Agents.
Continually evaluate market conditions and recognise and react to emerging risks in the portfolio
Experience of the Collections Manager
Minimum 2 years' experience in a Collections department preferably at a lender providing funding to SMEs.
Experience of managing or supervising a Collections Team would be an advantage.
Clear knowledge of the legal and contractual rights of both the Bank and the customer in the terms and conditions of finance agreements.
From the Bank's perspective, its options to enforce its security in the event of a customer default.Clear knowledge of the current regulatory environment including treating customers fairly and dealing with vulnerable customers.
Evidence of successful collections activity by own efforts.
Confident in using telephone as well as other methods of communication.
Knowledge of the regulatory environment and requirements that apply to a Bank.
Ability to multi-task and with a flexible attitude to support colleagues and customers.
