Housing Officer

1 month ago


London, United Kingdom Social Role Solutions Ltd Full time

Housing Officer

**Duties**:

- Provide excellent customer service to residents and potential tenants
- Conduct property tours and showcase available units
- Handle resident inquiries, complaints, and maintenance requests in a timely manner
- Maintain accurate resident records and update the property management system (Yardi)
- Coordinate move-ins and move-outs, including inspections and deposit returns
- Ensure compliance with all applicable housing regulations and policies
- Assist with marketing efforts to attract new tenants

**Skills**:

- Proficient in office administration tasks such as data entry, filing, and record keeping
- Strong phone etiquette and communication skills to interact with residents and potential tenants
- Ability to upsell additional services or amenities to prospective tenants
- Knowledge of property management software, specifically Yardi, is preferred but not required
- Detail-oriented with excellent organizational skills to manage resident records and documentation

If you are a motivated individual with a passion for providing exceptional customer service in the housing industry, we encourage you to apply. Join our team as a Housing Officer and contribute to creating a positive living experience for our residents.

Please note that this position may require occasional evening or weekend availability.

To apply, please submit your resume highlighting your relevant experience in office administration, customer service, and housing management.

**Job Types**: Temporary contract, Temp to perm, Permanent, Part-time, Full-time, Fixed term contract
Contract length: 6 months

**Salary**: £20.00-£21.00 per hour

Expected hours: 36 per week

**Benefits**:

- Company car
- Company events
- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Property Management: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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