Housing Officer

3 weeks ago

London, United Kingdom CHOICE SUPPORT Full time

**Job Title**:
Housing Officer

**Directorate and Service/Department**:
Central Services/Housing

**1. Main Purpose of Job**

To deliver a high quality housing management service to tenants, managing a portfolio of supported properties occupied by vulnerable adults.

**2. Position in Organisation**

See attached Housing Structure

3. **Scope of Job**

To provide a generic, high quality housing management service to a wide range of different properties including supported living services and registered care homes. The post holder will be responsible for a housing management
‘patch’ but will be expected to work flexibly with the other Housing Officers to provide an excellent housing service across the full portfolio of properties managed and owned by Choice Support.

**4. Responsibility for others**

This post does not have any responsibility for other staff

**5. Problem Solving**

Able to deal with a range of issues in liaison with Support teams, Registered

Providers, landlords, tenants, families and contractors. A good understanding of housing law and process together with some technical and welfare benefits knowledge is needed.

**6. Resources**

To have a good understanding of rents and service charge budgets, including budget setting and management. The post holder will be responsible for maximising income through effective management of rent arrears and voids.

**Key responsibilities**

**See Appendix A**

Housing Officer Revised March 2023

**Job Title**

**Housing Officer (Full Time) Person Specification**

**Criteria** **Essential**

Qualifications **Holds a Housing qualification or equivalent in a related discipline**
- Evidence of continuing professional development appropriate to the level of the role
- Full Driving Licence & Car

Demonstrable *Good understanding of housing law
Knowledge
- Sound knowledge of housing management
- Good understanding of supported housing
- An understanding of the importance of confidentiality
- A commitment to and promotion of equal opportunities and empowerment of all, encouraging diversity
- Belief in Choice Support principles of practice and values

Skills/ *Experience in housing management
Experience
- Understanding of supported housing
- Experience of working in a customer facing role
- Assertive, confident approach to dealing with complex issues.
- To be able to effectively handle difficult phone calls on a variety of matters
- Highly organised, able to prioritise and deliver to tight deadlines within a business critical environment
- Good communication skills both verbal and written with a wide range of people
- Ability to provide support to all residents including those with vulnerabilities
- Ability and willingness to travel

Housing Officer Revised March 2023

Personal **Reliable attributes ** Honest
- Flexible
- Resilient
- Creative and innovative
- Able to take initiative
- Resourceful
- Team player
- Respectful
- Understanding and empathetic
- Willing to learn
- Highly organised

Housing Officer Revised March 2023

**APPENDIX A**

**Key Responsibilities**:
1. To act as a key point of contact within the Tenant Services’ team for tenants, residents and relatives, colleagues, contractors, Registered Providers and suppliers. To deliver a generic, high quality housing management service to a portfolio of properties occupied by vulnerable adults.

2. To manage a ‘patch’ of properties undertaking all housing management functions to include considering referrals, preparing tenancy and licence agreements, signing up new tenants, dealing with Housing Benefit claims, managing rent arrears, dealing with tenancy enforcement, setting and managing service charge budgets, liaising with support staff, handling enquiries and complaints, property audits, estate inspections and point of contact for Registered Providers.

3. Attend and represent Choice Support at court, external meetings, case conferences, forums and evictions.

4. Ensure that tenancy management objectives and key performance indicators are achieved.

5. Establishes and maintains an effective working relationship with stakeholders.

6. Updating I.T systems and maintaining effective record-keeping.

7. Plays a role in ensuring Choice Support complies with regulatory health and safety issues, and ensures we are working in compliance with company policy and procedure.

8. Authorises payment of invoices within limit of delegated authority.

9. Sources suppliers for housing management delivery e.g. gardeners, cleaners.

10. Works alongside support colleagues to facilitate the purchase of furniture, furnishings and equipment to ensure that the properties and home environment are maintained to a good standard.

11. Works as a team player to deliver and develop excellent customer service standards.

Housing Officer Revised March 2023

12. Collates information of a highly confidential and sensitive nature regarding service users and property related issues for company use, maintaining confidentiality at a

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