Housing Officer

3 weeks ago


London, United Kingdom Page Personnel Public Sector & Not for profit Full time

An opportunity has arisen for a Housing Officer to join a leading Housing Association on a temporary basis. This person will be providing a holistic housing management service to their customers. The role is based in London and working in a hybrid system.

**Client Details**

This is a great opportunity to work for one of London's largest housing associations, as we aim to provide a modern, digitally-enabled housing service that our people are happy with and that keeps them safe.

**Description**

The key responsibilities:

- To oversee your designated patch, carrying out a fully generic role covering
all aspects of Housing Management
- To recover unpaid rents and service charges and other debts owed by tenants
and shared owners.
- Take responsibility for prioritising your own workloads. Be proactive in solving
a wide range of customer enquiries and problems on a day to day basis.
- To ensure estate services are delivered to a high standard. Monitor contractor
performance. Consult with residents about their community and the estate
services being provided and liaise/consult on recommendations for estate
improvements.
- To carry out estate, fire and other necessary inspections and tenancy audits.
Carry out estate and community walkabouts. Identify and address any estate
concerns, providing a cleaner and greener environment for all residents.
- To ensure the efficient allocation of all housing vacancies arising. Ensure the end tenancy process is complied with. Carry out pre-tenancy visits/checks to assess applicants' needs and make allocations recommendations. Offer properties, sign up new tenantsand inform new tenants and shared owners of the obligations of both tenant and landlord, including the requirements of their tenancy agreement or lease

**Profile**

The successful Housing Officer will:

- Be able to confident work alone and cover their patch.
- Has worked in a face-to-face Housing role.
- Good customer service skills with a "can-do" attitude.
- History of dealing with customers from different backgrounds.
- Confidence in dealing with customers in their own homes and on the estates.

**Job Offer**
- Hybrid working
- Competitive hourly rate with weekly pay


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