Senior Scheme Housing Officer

4 weeks ago

London, United Kingdom Southern Housing Full time

**The role**

Reporting into a Team Manager, you will provide a line management role for our concierge team who are delivering a frontline service to our Independent Living Sheltered, Extra Care and/or Over-55s schemes.

You will provide an effective housing management and support service to older residents within defined policies and procedures and in accordance with agreed standards. You’ll ensure customers’ needs are met and strategic objectives and team plans are successfully delivered.

You will ensure schemes and services are safe and well-managed to ensure our residents are supported to live independently within active communities

You will be flexible to working across a broad geographic area and attend meetings outside of your core working hours will be required. To support your residents, you will be required to be visible and work at your schemes and our offices.

You will line manage a team of Concierge employees who deliver a service for our residents at our larger over 55’s schemes.

**This role is scheme based and will require being on site 5 days.**

**What you’ll need**
- Experience of care or support services, including relevant legislation and good practice.
- Understanding of the diverse needs of older people
- You will have experience of staff management covering all aspects of line management and be able to demonstrate experience of effectively managing, motivating and inspiring staff
- You need to be able to prioritise work in order to meet deadlines and work under pressure
- You will be proficient in the use of technology and competent in use of Microsoft Office embracing new ways of working
- You will have experience of managing a rota and deploying staff to delivering excellent customer Services

**In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.**

**Closing Date: Sunday 12th May 2024, 23:59pm**
**Interview Date: Expected week commencing Monday 20th May 2024**

**About us**

At Southern Housing, our residents are at the **heart** of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own** **We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

**What's in it for you**

**Pension**

**Life**
**assurance**

**Healthcare cash plan**

**Eyecare & dental**

**Birthday**
**leave**

**Retailers discounts**

**Cycle**
**to work**

**Buy & sell**
**annual leave**

**Season ticket loan**

**In-house academy & career development**

**Flexible working**

**Inclusion & Diversity**

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.

We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

  • Housing Assistant

    1 month ago

    London, United Kingdom Newlon Housing Full time

    **About the Role** Are you looking for a chance to develop your existing skills in housing management? Do you feel you can bring a fresh approach some new ideas and commitment to providing services that support our client groups? Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over...

  • Sheltered Housing Officer

    1 month ago

    London, United Kingdom MEDIA BASE SPORTS 2 LIMITED Full time

    They must be able to work closely with residents, in a front facing customer service role to carry out an enhanced housing management service to residents in the Scheme. Important duties concern carrying out health and safety checks of the building/Residents, reporting repairs, making referrals, supporting residents with housing related issues and also...

  • Housing Officer

    1 week ago

    London, United Kingdom Omega Recruitment Group Full time

    Job Title : Housing Officer Job Category : HousingCategory : Agency WorkersClient : Southwark CouncilIR35 Status : Inside IR35Hours Per Week : 36.00Start Time : 09:00End Time : 17:00 PAYE Rate : £21.42 ph (Basic Rate £19.11 + 12.07% holiday pay)  + exclusive retention bonus of upto £1000.00 per year if employed via Omega Recruitment AgencyTo handle...

  • Housing Officer

    1 week ago

    London, United Kingdom Omega Recruitment Group Full time

    Job DescriptionJob Title : Housing Officer Job Category : HousingCategory : Agency WorkersClient : Southwark CouncilIR35 Status : Inside IR35Hours Per Week : 36.00Start Time : 09:00End Time : 17:00 PAYE Rate : £21.42 ph (Basic Rate £19.11 + 12.07% holiday pay)  + exclusive retention bonus of upto £1000.00 per year if employed via Omega Recruitment...

  • Housing Officer

    4 weeks ago

    London, United Kingdom Hays Specialist Recruitment Limited Full time

    Experienced Housing Officer needed Housing Officer Temp to perm £17.50 - £23 per hour West London - Office based full time Our client provides affordable, high-quality housing and support services to enable vulnerable and disabled veterans to lead fulfilling, independent lives. They are looking for a Housing Officer to join the team to deliver a...

  • Supported Housing Scheme Coordinator

    3 weeks ago

    London, United Kingdom BDS (Northern) Limited Remote Work Freelance Full time

    BDS Recruitment are currently recruiting for an experienced Supported Housing Scheme Coordinator for our client in Kensington , London.Ideally you will have previous experience working as a Supported Housing Scheme Coordinator or have worked in Social Housing/Supported Living. This role will be running a retirement living service for older adults above the...

  • Senior Housing Procurement Officer

    1 month ago

    London, United Kingdom Royal Borough of Greenwich Full time

    **SENIOR HOUSING PROCUREMENT OFFICER** **PO3** **PERMANENT** The demand for affordable housing is at unprecedented levels at a time when there is a nationwide shortage of private rented accommodation, record rents and a cost-of-living crisis. This increasingly challenging housing market has seen a significant increase in the number of customers...

  • Supported Housing Scheme Coordinator

    1 week ago

    London, United Kingdom BDS (Northern) Limited Full time

    BDS Recruitment are currently recruiting for an experienced Supported Housing Scheme Coordinator for our client in Kensington , London. Ideally you will have previous experience working as a Supported Housing Scheme Coordinator or have worked in Social Housing/Supported Living. This role will be running a retirement living service for older adults above...

  • Property Quality Officer

    1 month ago

    London, United Kingdom Tower Hamlets Community Housing Full time

    **37.5 hours per week** **About the role** We’re looking for an experienced Customer Service professional to help the Property Services teams and manage the customer interactions and responses covering planned maintenance, compliance, repairs, and estates. This role would suit someone who is approachable as you will be a contact for residents, members of...

  • Locum Senior House Officer

    13 hours ago

    London, United Kingdom Bank Partners Full time

    StaffBank is seeking a qualified Senior House Officers for flexible work in a hospital setting in Surrey. If you are experienced in General Medicine and looking for flexible working hours in Epsom & St Helier NHS Trust please apply today. StaffBank can offer you the flexibility you desire with the benefit of the NHS pension scheme, and more. You’ll be...

  • Housing Officer

    1 month ago

    London, United Kingdom Hays Specialist Recruitment Limited Full time

    Permanent Housing Officer needed Housing Officer Perm £32,700 South West London - hybrid working Our client supports more than 1500 people across London through a diverse range of support services and believe in providing the right level of support, to enable individuals to flourish, contribute and live a good life. They are looking for a Housing Officer to...

  • Housing Procurement Officer

    1 month ago

    London, United Kingdom Akton Recruitment Ltd Full time

    Housing Procurement Officer £24.05 per hour Reporting to: Senior Housing procurement officer Contract Length: 6 months Akton recruitment are working with a local authority who are looking for a housing procurement officer to assist with the delivery of the Council Home Improvement Service, to efficiently deliver advice, casework and the administration of...

  • Senior Housing Officer

    2 weeks ago

    London, United Kingdom Voxconsultants Full time

    Manage a team of officers delivering a customer facing first point of contact for people who are presenting as being homeless or threatened with homelessness. To ensure the team provide excellent services to all residents and customers who present, apply, or are referred to the service by offering high standards of customer care at all times acting with...

  • Housing Support Assistant

    1 month ago

    London, United Kingdom Housing for Women Full time

    **Housing Support Assistant** Haringey and Brixton, London (with travel to other locations as required) **About Us** Housing for Women is a registered charity and independent housing association. We champion female empowerment by providing and promoting affordable homes for women and gender-specific support services. Since 1934, we have been working to...

  • Senior Service Officer

    1 month ago

    London, United Kingdom Aster Group Full time

    **Who We Are** Central and Cecil Housing Trust, part of Aster Group, provides safe and affordable homes for people over 55 in London. Since 1926, we've helped our residents to enjoy vibrant, active and fulfilling lives. Today, Central and Cecil supports people aged over 55 across a portfolio of safe and affordable properties and care homes, in outstanding...

  • Housing Officer

    1 month ago

    London, United Kingdom Social Role Solutions Ltd Full time

    Housing Officer **Duties**: - Provide excellent customer service to residents and potential tenants - Conduct property tours and showcase available units - Handle resident inquiries, complaints, and maintenance requests in a timely manner - Maintain accurate resident records and update the property management system (Yardi) - Coordinate move-ins and...

  • Housing Support Officer

    1 month ago

    London, United Kingdom Akton Recruitment Full time

    Akton Recruitment has an opening for a Housing Support Officer Housing Solutions Support Officer - Triage Officer. To be the first point of contact for all new enquiries into the service and to conduct an initial assessment of the approaching household. To ascertain a household’s risk of homelessness at first point of contact. To provide early...

  • Supported Housing Officer

    16 hours ago

    London, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Supported Housing Officer (Housing Management Only) Job Type: Part-time, Temporary (30 hours per week) Duration: March 25th to June 7th (Interim), with possibility of Temp to Perm Location: West London Hours: 9am to 5pm (preferred), across 3 days (Mon, Tues, Thurs) About the Role: We are seeking a dedicated Supported Housing...

  • Neighbourhood Housing Officer

    16 hours ago

    London, United Kingdom EVRY LIMITED Full time

    The overall purpose of the Neighbourhood Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management...

  • Sheltered Housing Officer

    4 weeks ago

    London, United Kingdom Adecco Full time

    **Position**: Sheltered Housing Officer **Rate**: £17.39 per hour PAYE **Full Time**: 35 hours per week. **Temporary Role**: 3 months (possible extension) **Working arrangement**: From 2 sheltered schemes within Ealing and Acton **Role purpose**: - Improve outcomes for Ealing residents by providing a customer orientated service in line with Council...