Property Quality Officer

2 months ago


London, United Kingdom Tower Hamlets Community Housing Full time

**37.5 hours per week**

**About the role**

We’re looking for an experienced Customer Service professional to help the Property Services teams and manage the customer interactions and responses covering planned maintenance, compliance, repairs, and estates. This role would suit someone who is approachable as you will be a contact for residents, members of the public and colleagues. The role will involve resolving customer enquiries, liaising with contractors, and identifying lessons learned from service failures where and if they occur.

This is a great opportunity to learn more about the property teams and how they impact on delivery works to improve, maintain, and keep residents’ homes safe.

**About you**

**About THCH**

This is truly an exciting time to join our organisation as we’ve recently developed and launched our new corporate strategy. We’re proud to be a local housing provider with a social purpose. Join our team and help us to create places people are proud to call home.

**What we offer you**

Besides an emphasis on learning and development and the opportunity to be part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and four extra concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely, refurbished office, plus the opportunity to work flexibly. On top of this we offer an environment which promotes openness and inclusion, a team that operates with pride and values teamwork and going above and beyond.

**Interview Date: To be confirmed**

INDMED


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