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Senior Scheme Housing Officer

4 months ago

London, United Kingdom Southern Housing Full time

**The role**

Reporting into a Team Manager, you will provide a line management role for our concierge team who are delivering a frontline service to our Independent Living Sheltered, Extra Care and/or Over-55s schemes.

You will provide an effective housing management and support service to older residents within defined policies and procedures and in accordance with agreed standards. You’ll ensure customers’ needs are met and strategic objectives and team plans are successfully delivered.

You will ensure schemes and services are safe and well-managed to ensure our residents are supported to live independently within active communities

You will be flexible to working across a broad geographic area and attend meetings outside of your core working hours will be required. To support your residents, you will be required to be visible and work at your schemes and our offices.

You will line manage a team of Concierge employees who deliver a service for our residents at our larger over 55’s schemes.

**This role is scheme based and will require being on site 5 days.**

**What you’ll need**
- Experience of care or support services, including relevant legislation and good practice.
- Understanding of the diverse needs of older people
- You will have experience of staff management covering all aspects of line management and be able to demonstrate experience of effectively managing, motivating and inspiring staff
- You need to be able to prioritise work in order to meet deadlines and work under pressure
- You will be proficient in the use of technology and competent in use of Microsoft Office embracing new ways of working
- You will have experience of managing a rota and deploying staff to delivering excellent customer Services

**In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.**

**Closing Date: Sunday 9th June 2024 at 23:59**

**About us**

At Southern Housing, our residents are at the **heart** of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own** **We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

**What's in it for you**

**Pension**

**Life**
**assurance**

**Healthcare cash plan**

**Eyecare & dental**

**Birthday**
**leave**

**Retailers discounts**

**Cycle**
**to work**

**Buy & sell**
**annual leave**

**Season ticket loan**

**In-house academy & career development**

**Flexible working**

**Inclusion & Diversity**

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.

We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.