Customer Service and Operations Advisor

4 months ago


Nottingham, United Kingdom Wattbike Full time

**Our Company**

Wattbike is an exciting brand with a big future, and we are looking for a** Customer Service & Operations Advisor **to play an essential role in the experience we offer our customers.

Wattbike is used by the biggest sports teams and athletes across the Premier League, NFL, national rugby teams and more, as well as thousands of everyday athletes at home.

They all have one common goal: to improve their health and fitness.

**The Role**

**Key responsibilities**:

- Provide first line customer support across sales, delivery, and servicing enquiries.
- Provide support across all communication channels and manage through to completion.
- Create opportunities to deliver additional sales where appropriate.
- Coordinate quality control and Wattbike service requests for both home and commercial sites.
- Maximise customer experience by providing expert product knowledge.
- Coordinate with all internal teams to better understand and resolve customer enquiries
- Understanding of excellent Customer Service and of Wattbike products and brand to maximise the customer experience
- Reporting trends and escalations to the line manager, providing resolutions where possible.

**Requirements**:

- Ability to prioritise, plan and resolve issues quickly and effectively while maintaining a calm and positive composure amidst challenges
- Attention to detail to provide a high-quality service to each customer interaction.
- Sales and upselling skills.
- A team player who will contribute to the continuous improvement of the department and company
- Experience of working with technology and the ability to solve issues in a fast-changing environment
- Strong IT skills across Microsoft Office and Microsoft Dynamics (preferred)
- Familiar with a customer service platform such as Zendesk (preferred)
- Able to work some weekends, early morning, or evenings if required.
- A natural and easy style while talking to Wattbike’s customers

**Benefits**
- Discretionary commission on sales of bikes and accessories
- A Wattbike for your home.
- Access to various career improvement programs and wellness support.
- Access to 24/7 support through Perkbox
- Hybrid working with a blend of home and office-based days
- Support for personal progression
- 26 days holiday each year, plus bank holidays
- Pension and life insurance
- A staff discount on accessories
- Cycling clubs for the casual rider and racing enthusiast
- Onsite training zone
- A communal workspace designed for collaboration with your Wattbiker colleagues



  • Nottingham, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Nottingham. We are inclusive, creative and customer-centric. Our work environment includes: - Growth opportunities - Safe work environment - On-the-job training - Company perks Customer Service/Sales Advisor This is a full-time position from Monday-Friday. Immediate start date. **Duties**: -...

  • Customer Advisor

    3 months ago


    Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s...


  • Nottingham, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Nottingham. We are inclusive, creative and customer-centric. Our work environment includes: - Growth opportunities - Safe work environment - On-the-job training - Company perks Customer Service/Sales Advisor This is a full-time position from Monday-Friday. **Duties**: - Assist customers with...


  • Nottingham, United Kingdom Quality Service Recruitment Full time

    Fancy a job where you can make a real difference to the team’s success through developing and growing your client base? Do you want to work in an environment which champions personal support and progression? Look no further than joining our successful Nottingham based team in as a Customer Service Advisor. No previous Recruitment experience is required,...


  • Nottingham, United Kingdom Enva Full time

    **Customer Service Advisor** Location: Nottingham (Colwick) Contract: Full time, Permanent **Salary**: £22,000 per annum, increasing to £23,000 per annum upon successful completion of probation period. Hours: 40 Hours per week We are looking to recruit a Customer Service Advisor to join our existing team at our site in Colwick working Monday to Friday...


  • Nottingham, United Kingdom Elizabeth Michael Full time

    **Customer Service Advisor** **£23,000 per annum** **NG8, Bilborough, Full Time, Permanent** - Our client, a leading specialist in their field are recruiting a customer service advisor. The Customer Service Advisors are part of the first line customer support team that puts the customer at the heart of everything they do, delivering a world class...


  • Nottingham, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 287700**Salary**: - £22,845 - £22,845**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - HMRC - Customer Service - Other - Across all Customer Services Business Areas**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share,...


  • Nottingham, United Kingdom Elizabeth Michael Associates Full time

    **Customer Service Advisor** **£23,000 per annum OTE £25,000** **NG8, Bilborough, Full Time, Permanent** Our client, a leading specialist in their field are recruiting a customer service advisor. The Customer Service Advisors are part of the first line customer support team that puts the customer at the heart of everything they do, delivering a world...


  • Nottingham, United Kingdom NXGEN Full time

    NxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis. This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and...


  • Nottingham, United Kingdom NXGEN Full time

    NxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis. This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and...


  • Nottingham, United Kingdom JR Recruitment Full time

    Fantastic opportunity for enthusiastic customer service advisor, with proven customer service experience, gained ideally within the IT industry or similar sector, to join well established organisation delivering IT channel services globally. As one of their team of Customer Service Advisors will be part of their first line customer support team that puts...


  • Nottingham, United Kingdom Enva Full time

    **Customer Service Advisor - NOTTINGHAM** We are looking to recruit a Customer Service Advisor to join our existing team at our site in Colwick working Monday to Friday 08:00 - 17:00. **The Role** **Responsibilities will include**: - Answering incoming telephone calls - Processing customer enquiries - Taking customer payments - Setting up new customer...


  • Nottingham, United Kingdom 2Fawcett Recruitment Full time

    Role: Customer Service Advisor Type: Permanent Location: Derby **Salary**: £24,000 2fawcett are currently recruiting for a Customer Service Advisor for a business based in Nottingham. You will be required to manage the end to end customer service experience. **Duties**: - To record all customer interaction within company systems. - To use the relevant...


  • Nottingham, United Kingdom People Solutions Full time

    **Customer Service Advisor**: £22,210 - £22,210 per year per year NG15 Permanent **Here at People Solutions, we are a people business and we believe in creating experiences that make people feel good. We connect great talent with great clients, creating better outcomes for both. People Solutions are operating as an employment agency. We are an Equal...


  • Nottingham, United Kingdom HireGiant Full time

    Here at HireGiant we are currently recruiting for a Customer Service Advisor for a busy client based in the Gunthorpe area. **The Customer Service Advisor Role will include**: - Meeting & Greeting customers and clients to the site. - Answering the telephone in a kind and friendly manner - General housekeeping of the front desk - Managing paperwork and...


  • Nottingham, United Kingdom Boots Full time

    Summary Job Reference: - 210860BR Nottingham Support Office Permanent Full-time | Part-time **Customer Service Advisor** We are currently recruiting for Customer Service Advisors to join us in our busy Customer Support Centre, based at our Support Office in Nottingham. You will be working as part of our inbound Customer Service team, delivering...


  • Nottingham, United Kingdom Octane Recruitment Full time

    Customer Service Advisor *MOTORTRADE EXPERIENCE REQUIRED* Salary: £25,000K Hours of work: 37.5 hours, Mon - Fri. NO WEEKENDS. Between 8 -5 so could either be 8-4 or 9 - 5. Are you experience within the customer service advisor looking to transfer your skills across to a family owned business who look after their staff and based in the Nottingham area? ...


  • Nottingham, United Kingdom Carbon60 Global Full time

    Carbon60 are currently looking for a Customer Operations Advisor to work for a client of ours based at Boots site in Nottingham. This position is a contract position that is likely to last around 12 months. Duties will include: - Goods in, - Stock checking, - Ordering, - Expediting etc. Person Specifications: - Previous stores / warehouse...


  • Nottingham, United Kingdom NXGEN Full time

    NxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis. This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and...


  • Nottingham, United Kingdom Boots Full time

    Summary Job Reference: - 210860BR Nottingham Support Office Permanent Full-time | Part-time **Customer Service Advisor** We are currently recruiting for Customer Service Advisors to join us in our busy Customer Support Centre, based at our Support Office in Nottingham. You will be working as part of our inbound Customer Service team, delivering...