Receptionist Call Handler
3 months ago
We are a leading consumer law firm with our main priority to secure the highest compensation amount for our clients, ensuring that justice lands firmly on their side. Due to our increase in caseload, we are looking for an additional receptionist to join our team. This role is responsible for being front of house for all incoming phone calls and visitors together with Administrative Support for the Office Assistant Team.
**Your key tasks**:
- Provide a warm and professional welcome to all callers/visitors
- Effective Operation of the Company Switchboard
- Correct information passed to the Client in line with reception FAQs
- Effective call transfer process to relevant person or team
- Control access and security to the building
- General administrative tasks linked to the reception role.
- Responsibility of the visitors log and emergency documents in the event of a fire/emergency.
- To manage appropriately any breaches in line with company, regulatory, legislative requirements involving appropriate stakeholders where necessary
- Ensure a clear handover to any other reception staff/cover in place including a clean down of all equipment and reception area
**Education or equivalent**:
- GCSEs Including English and Maths
**Experience**:
- Previous experience in a customer facing administrative or reception role and fast passed call environment.
- Experience in the use of VisualFiles or similar case management system is desirable but not essential
**Key Skills**:
- Excellent communication skills, both written and oral
- Excellent customer service skills
- Attention to detail
- Active listening skills
- Presentable
- Professional
- Team Player
**Your working hours & place of work**:
- Core hours of 10am - 3pm Mon
- Friday
- Office based only
**Job Type**: Part-time
**Salary**: £11.44 per hour
Expected hours: 25 per week
**Benefits**:
- Company pension
- Employee discount
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: Rec0223
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