Helpdesk Scheduler

2 months ago


Belfast, United Kingdom Totalis Full time

Strong admin and IT abilities are essential together with a confident & professional approach.

**Job Role**:

- Scheduling direct labour and subcontractors as required to ensure timely completion of tasks.
- Providing full administrative support and duties for the team
- Answer telephone calls in a timely and helpful manner, dealing with the enquiries and processing as appropriate
- Logging planned, reactive and quotation calls on database
- Completion of daily job update reports to ensure all works completed on schedule/ uplifts/ follow on requests completed as required
- Monitoring of jobs status to ensure KPIs are met
- Collation and completion of engineers paperwork, and inputting timesheet hours on database
- Create word documents, spreadsheets or reports to management requirements
- Creation and updating of client and management reports on a daily/ weekly/ basis as required
- Management of sub-contractor base including issuing jobs, contacting for job updates, checking and completion of paperwork.
- Creation of submissions and invoices, in agreement with client specific requirements
- Logging of Jobs, Preventative Planned Maintenance and Reactive
- Any other duties as deemed appropriate.

**Salary**: £20,000.00-£25,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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