Helpdesk Scheduler
2 months ago
Strong admin and IT abilities are essential together with a confident & professional approach.
**Job Role**:
- Scheduling direct labour and subcontractors as required to ensure timely completion of tasks.
- Providing full administrative support and duties for the team
- Answer telephone calls in a timely and helpful manner, dealing with the enquiries and processing as appropriate
- Logging planned, reactive and quotation calls on database
- Completion of daily job update reports to ensure all works completed on schedule/ uplifts/ follow on requests completed as required
- Monitoring of jobs status to ensure KPIs are met
- Collation and completion of engineers paperwork, and inputting timesheet hours on database
- Create word documents, spreadsheets or reports to management requirements
- Creation and updating of client and management reports on a daily/ weekly/ basis as required
- Management of sub-contractor base including issuing jobs, contacting for job updates, checking and completion of paperwork.
- Creation of submissions and invoices, in agreement with client specific requirements
- Logging of Jobs, Preventative Planned Maintenance and Reactive
- Any other duties as deemed appropriate.
**Salary**: £20,000.00-£25,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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