Customer Service Advisor

2 weeks ago


Prescot, United Kingdom MyEnergy Solutions Full time

MyEnergy Solutions is currently looking for an experienced customer service advisor for a large housing assocoation contract.

MyEnergy Solutions operate within the energy efficiency sector from survey to installation.

**Description**

As Customer Service Advisor, you will be responsible for the following:

- Book appointments on the phone with housing tenants
- Schedule appointments for the survey's
- Report daily/weekly targets to Director
- Complaints handling

**Profile**

The successful Customer Service Advisor will have the following experience:

- A minimum of 12 months in a similar role, ideally gained within a similar volume environment;
- Proven ability to process tasks in a volume caseload and to work in a high volume environment;
- Proven IT skills
- An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets;
- A careful and methodical approach to work demonstrating a high level of accuracy and attention to detail, ensuring that processes, procedures etc are followed accurately;
- A flexible and adaptable approach to work;
- Strong commitment to client care and to providing a friendly and helpful service;
- Excellent written and verbal communication skills;
- Experience of working within a team environment and of supporting others

**Salary**: £20,000.00-£22,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Prescot: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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