Customer Service Administrator

2 days ago


Liverpool, United Kingdom Auto Windscreens Full time

Do you have a passion for delivering excellent service?

Are you looking to get into your first office role or looking for a career in Insurance?

I have a fantastic opportunity available in Liverpool, to work with one of the leading insurance providers in the UK

As a **Customer Service Administrator **you will be responsible for looking after a number of customers, who may have been in an accident and are making an insurance claim. They could be without transport due to the accident and it will be your job to provide support to customers. You could be responsible for arranging a hire car and getting their car into the garage for repairs.

You will be there to update and look after each customer and see them through the whole process with an empathetic and friendly manner.

Your key purpose in this role is to deal with the first call after an accident in an efficient way and manage the process of your allocated claims from start to finish.

**Responsibilities**:

- To take inbound calls from customers as a result of a motor incident, validating cover and ancillary products as well as assessing liability
- To collate data accurately and effectively
- Provide clear communication to customers and/or their representatives
- To liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
- To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
- To contribute towards continuous improvement with generation of ideas
- To adhere to company policies and procedures
- Excellent customer service and communications skills
- Strong literacy and numeracy skills
- Demonstrate a calm and professional attitude
- Ability to listen, identify and resolve customer issues
- Willingness to develop self and new skills

What’s in it for you?
There are lots of benefits you can take advantage of, including:

- 30 days holiday per annum inclusive of bank holidays or day in lieu where applicable
- Hybrid working model (after 6 weeks in office training)
- 2 x Volunteering days to support charitable initiatives
- Medicash cash plan
- Discounts and cash back on travel and shopping through Medicash extras
- Life Assurance Scheme
- Pension scheme
- Wellbeing support
- Training and development opportunities
- Funded social events to connect with your colleagues
- Dress for your day policy

And much more

Full paid training is provided and continuous support to ensure you are successful in your role.

Hours Shifted: Monday to Sunday between 7am and 9pm (1 in 4 weeks is a late shift and 1 in 3 weekends)

**Customer Service Administrator**
**Salary: £20,120**
**Work from home options after training**
**Location: Liverpool (L2 2NZ)**
**Various start dates available**

**Job Types**: Full-time, Permanent

**Salary**: From £20,120.00 per year

**Benefits**:

- Company pension
- Employee discount
- Matching gift scheme
- Wellness programme

Work Location: In person

Reference ID: CSALVC



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