Customer Service Administrator

3 days ago


Liverpool, United Kingdom Raewyn Consultancy Full time

**We are recruiting for an experienced Customer Service Administrator to join our client based in Liverpool City Centre. The role is working for a long standing and stable company that is the largest provider in its field. They also hold various awards for their service and products, along with ensuring their teams feel valued and taken care of.**

**Working Monday to Friday 8.45am - 5.00pm with a salary of £21,000. Your first 6 months will be office based in Liverpool city centre while you complete full training. After successful completion of your probation period you can be home based for 3 days a week and in the office for 2 days per week.**

**Please note: to be considered for this role you must be able to successfully pass a DBS check and have relevant experience.**

**About the role**:

- Answer and handle incoming telephone calls in a professional, courteous, and timely manner
- Effectively respond to telephone queries by checking details on an inhouse system
- Other ad hoc administrative tasks
- Provide reports and update spreadsheets as required via excel

**To be considered for this role you will have**:

- Quality call handling experience
- Experience of resolving customer queries to the highest standards
- Proficient Excel user
- Enjoy handling high volumes of data
- Able to successfully pass a DBS check
- Customer service, telephony or receptionist experience
- Data administrator experience

**Your past job title may have been**:

- Customer Service Administrator
- Inbound Customer Service
- Customer Service Advisor
- Administrator
- Excel Administrator
- Data Administrator
- Policy Administrator
- Customer Advisor
- Receptionist
- Telephony Operator

**Benefits**:

- 25 days holiday plus bank holidays (increasing with service)
- Excellent pension and health are package
- 3 days per week working from home (2 days office based)
- Monday to Friday 8.45am - 5.00pm
- Working for a stable and well established company

**To Apply**:
If you’re a committed and experienced Administrator looking to work for a stable company where you can create a career, we would love to hear from you, please send your CV.

**Salary**: £21,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

COVID-19 considerations:
N/A

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 4 years (required)
- Excel: 2 years (required)
- Administrative: 4 years (required)

Reference ID: LH15852



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