Customer Service Advisor

4 months ago


Tonbridge, United Kingdom Air Conditioning & Ventilation Supplies - Kent Full time

**About us**

Alpha Wholesale is a small business in B2B_AIR-CONDITIONING _PRODUCTS in Five Oak Green, TN12 6QU.

Our work environment includes:

- Modern office setting
- Food provided
- Modern office setting
- Food provided
- Company perks
- Safe work environment
- On-the-job training
- Growth opportunities

Job Overview:
We are currently seeking a Customer Service Representative to join our team in providing excellent service to our clients in the financial services sector.

**Duties**:

- Analyse customer inquiries and issues to provide appropriate solutions
- Utilise CRM system to manage customer interactions and data effectively
- Process customer orders, returns, and exchanges accurately
- Handle customer complaints with empathy and professionalism
- Collaborate with other departments to ensure customer satisfaction

**Skills**:

- Excellent communication skills both written and verbal
- Strong analytical abilities to assess customer needs and resolve issues efficiently
- Proficiency in using Order Entry systems
- Proficiency in phone system use

Join our team as a Customer Service Representative and be part of a dynamic environment that values customer service excellence.

**Benefits**:

- Competitive salary
- Opportunities for career development and progression
- Training provided to enhance skills and knowledge

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- On-site parking
- Profit sharing
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Every weekend
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

Ability to commute/relocate:

- Five Oak Green, TN12 6QU: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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