Service Advisor Tonbridge
6 months ago
**Service Advisor**
Are you a skilled Service Advisor seeking an opportunity with shortened days and a competitive basic salary? Look no further
**Location: East Peckham, Tonbridge**
***
**Package**:
- £30,000 Basic (DOE)
- OTE £36,000 (includes a £6,000 annual bonus) Team bonus
- Monday to Friday, 8 am to 5:15 pm
- Saturday morning rota
- 22 days holiday + bank holidays
- Casual dress code
- Health care
- Pension
- Free parking
- Paid Team days out
**Company**:
Maximise your potential as a Service Advisor within a dynamic and committed team Join a local, independent dealership with over 30 years of industry experience, known throughout London and the South East for specialist work and unmatched customer service.
**Job Role**:
- Customer Interaction:_
Greet and assist customers with vehicle concerns.
Listen attentively to customer descriptions and ask relevant questions.
Service Recommendations:
Inspect vehicles, consult with technicians, and recommend necessary repairs.
Clearly explain recommended services and their benefits.
Cost Estimations:
Provide transparent cost estimates for repairs and services.
Breakdown costs, including parts and labor, and discuss potential additional charges.
Appointment Scheduling:
Coordinate service appointments based on technician availability.
Keep customers informed about the status of their vehicles.
Customer Education:
Educate customers on regular maintenance and address their questions.
Explain warranty coverage and maintenance schedules.
Documentation:
Create and maintain detailed service records for each customer and vehicle.
Upselling and Cross-Selling:
Identify additional services or products beneficial to the customer.
Upsell maintenance packages, extended warranties, or relevant services.
Quality Assurance:
Inspect completed work to ensure it meets quality standards.
Address customer concerns regarding the service performed.
Communication:
Maintain open communication with customers and the service department.
Regularly update customers on the progress of their vehicle's service.
Customer Satisfaction:
Promptly address customer concerns and seek feedback.
Use feedback to improve service processes and customer relations.
**Why Work With Us?**
Join a team with an impeccable reputation, boasting over 260 5-star reviews
**Not Sure if This is the Right Fit for You?**
**Application Details**:
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