Customer Advisor

7 months ago

Tonbridge, United Kingdom Give A Grad A Go Full time

Good work-life balance with a 35 hour week
- Flexible working arrangements
- Lots of opportunities to learn

**Want to kickstart a career at a renowned legal advice organisation? Looking for graduate Customer Service jobs with awesome learning and development opportunities in Kent? This fantastic new Energy Advisor role in Swanley, Kent, could be the one for you**

**Company profile - Advice Charity**
In this Advisor position, you will be working for the most trusted and highly regarded advice charity in the UK. They offer advice on a range of issues such as legal, housing, insurance and employment.

They also conduct policy research in various areas and have impacted policy across debt, household bills and universal credit. Based in Swanley, Kent, they’re a mission-led business, increasing accessibility to support and legal advice. Each year, they help millions of people find a way forward.

**Job description - Customer Advisor**
In this varied Energy Advisor role, you’ll be at the heart of the business, speaking with clients to help advise on energy and the rising cost of living. This role is about the quality of advice you give clients over the phone, and not about churning out a high volume of calls, so it gives you the opportunity to get a thorough understanding of issues, and the frameworks in place to support these. There is also the opportunity to get involved in the various projects they conduct, such as policy research.

The training is a focus of the role, in addition to the variety of exposure and mentorship you’ll receive, they offer extra training sessions and workshops in particular areas of interest. This is the perfect step for a positive graduate who is passionate about helping people, and keen to get exposure to a variety of legal issues and solutions, in a highly respected business.

**Key responsibilities - Customer Advisor**
Your responsibilities in this Energy Advisor role will include, but are not limited to:

- Answering calls in a professional, friendly and helpful manner.
- Providing advice and information to consumers on energy saving methods, energy bills clarification, energy grants and rebates, meter issues, switching advice and energy efficiency
- Making referrals to the generalist advice team or other specialist teams, when the client has other non-energy related issues
- Keeping up to date with news, legislation, policies and procedures relating to energy advice, including reading relevant publications
- Supporting the team for new issues for their Research and Campaigns work

**Job requirements - Customer Advisor**
- A university degree achieving 2.1 or above.
- The right to work in the UK.
- Confident and personable with strong communication skills.
- Ability to take onboard and process information, and use their framework to advise on a variety of issues.
- Great active listening skills.

**Benefits of the job - Customer Advisor**
- Competitive starting salary equating to £24,078, with quick progression.
- Good work-life balance with a 35 hour week
- Flexible working arrangements.
- Lots of opportunities to learn, including optional extra training sessions and workshops in particular areas of interest.
- Varied progression, giving you the opportunity to specialize and further train in particular areas of interest.

**Are you looking to break into the world of advice and energy? On the hunt for customer-focused jobs in Kent? If you're a personable graduate with excellent communication skills and a drive to succeed, this fantastic new Energy Advisor role could be the one for you**
- Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this._

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