Customer Service Executive

4 weeks ago


Biggleswade, United Kingdom Zeus Packaging Full time

**SUMMARY OF ROLE**

This role contributes to a thriving sales environment, working in conjunction with operations, external sales, finance & procurement. The Postholder will deliver great customer services, with the ability to understand and meet the needs of clients who need assistance.

Whilst primarily ensure the customer journey from Quote to Order, Delivery to Invoice is seamless, the role will be encouraged to upsell, range sell, communicate promotional activity and actively support price maintenance of key customers.

**PRINCIPAL RESPONSIBILITIES**
- Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
- Maintain thorough and accurate customer service records including price maintenance and special instructions.
- You will liaise with our supply chain, Finance & Operations teams to arrange collections, special instructions on deliveries or any ad hoc customer requirement.
- Work as part of the sales team to drive positive company sales results - Your allocated Sales Area / Sales Consultants will be part of the team and you will be encouraged to work proactively to drive sales.
- With the introduction of our BTB system, you will help onboard customers, register online and process their orders
- Check product availability for customer orders and flag order or restock item requests to supply chain
- Assist financial department with customers on credit hold status checks, accounting enquiries or flagged accounting issues raised by the customer
- Communicate with customers about their orders, including any delays or changes in delivery
- Patiently listens attentively to customer and connects them with the appropriate department to address their needs
- Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
- Address costumer questions about new products, services, promotions on sales
- Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
- Contributes to bottom lines sales by increasing customer satisfaction

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension

Schedule:

- 8 hour shift

**Experience**:

- Internal Sales: 1 year (required)
- general administration: 1 year (required)

Work Location: One location



  • Biggleswade, Central Bedfordshire, United Kingdom Redwood Appointments Full time

    Are you looking for a new challenge in customer service? Then we have the perfect opportunity for you We are looking for a Customer Service Administrator to join our client in Biggleswade on a six-month fixed-term contract. In this role, you will play a critical part in supporting team members and contributing to the success of the business. The Customer...


  • Biggleswade, United Kingdom Osborne Appointments Full time

    ** Customer Service Administrator Do you have an excellent telephone manner? Are you an organised individual? If so keep on reading! OA are working with a client based in Biggleswade who are looking for a **Customer Service Administrator** to join their team. Our client is a hugely successful logistics company within the Hertfordshire area specialising in...


  • Biggleswade, United Kingdom Liebherr Group Full time

    A vacancy has arisen within our Maritime Crane department based in Biggleswade for a Customer Service Coordinator. The role based in Biggleswade, contributes to the success of Liebherr – Great Britain Ltd by supporting the Maritime After-sales team in the deployment of engineers and the front line planning and administration of jobs. To maximise the...

  • Customer Service

    4 weeks ago


    Biggleswade, United Kingdom Liebherr-Great Britain Ltd. Full time

    A vacancy has arisen within our Maritime Crane department in Biggleswade for a Customer Service & Parts Administrator. The role contributes to the success of Liebherr-Great Britain Ltd by ensuring maximum commercial recovery from service engineers’ times. To participate in minimising the work-in-progress stock levels. Ensuring effective procurement and...


  • Biggleswade, United Kingdom Liebherr-Great Britain Ltd. Full time

    A vacancy has arisen for a six month fixed term contract for a Customer Service Administrator for the Refrigeration division at Biggleswade. The role contributes to the success of the Liebherr-Great Britain Refrigeration and Freezing division by providing office support services and administrative activities for all team members. **Your Responsibilities as...


  • Biggleswade, United Kingdom EBC Global Full time

    Digital Marketing Executive **Salary**: £27,000 + Company Bonus Bonus Scheme: Yes Work Location: Home and Office when required Hours: Monday - Friday 0900-1700 - flexible hours and days considered Benefits: Pension, 30 days holiday, Company bonus scheme, Perks at work. Digital Marketing Job Requirements and Responsibilities: - Designs builds, and...


  • Biggleswade, United Kingdom Liebherr-Great Britain Ltd. Full time

    A vacancy has arisen for a six month fixed term contract for a Customer Service Administrator for the Refrigeration division at Biggleswade. The role contributes to the success of the Liebherr-Great Britain Refrigeration and Freezing division by providing office support services and administrative activities for all team members. Your Responsibilities as...


  • Biggleswade, Central Bedfordshire, United Kingdom Marks and Spencer Full time

    All the detailsWork Pattern Monday Thursday Saturday Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Key...


  • Biggleswade, United Kingdom M&S Full time

    **All the details** **This is a temporary job with the following hours** **Tuesday 06:00-14:00** **Thursday 06:00-14:00** **Saturday 06:00-14:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the...

  • Service Colleague

    1 month ago


    Biggleswade, United Kingdom Asda Full time

    **Job Title**: Service Colleague ***Location**: Biggleswade ***Employment Type**: Part time ***Contract Type**: Permanent ***Hours per Week**: 20 ***Salary**: Competitive salary **Category**: Retail Hourly Colleagues, Sales Staff ***Closing Date**: 1 May 2024 Service Colleague Our operation runs 24 hours per day, 7 days per week and with that brings a...

  • Service Colleague

    4 weeks ago


    Biggleswade, Central Bedfordshire, United Kingdom Asda Full time

    Service Colleague - Biggleswade Job TitleService ColleagueLocationBiggleswadeEmployment TypePart timeContract TypePermanentHours per Week20SalaryCompetitive salaryCategoryRetail Hourly Colleagues, Sales StaffClosing Date1 May 2024Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift patterns. If...


  • Biggleswade, United Kingdom Asda Full time

    **Job Title**: Customer Delivery Driver ***Location**: Biggleswade ***Employment Type**: Full time ***Contract Type**: Permanent ***Shift Pattern**: Work Shift: Days ***Hours per Week**: 37.5 ***Pay Rate**: £11.44 ***Category**: Retail Hourly Colleagues, Sales Staff ***Closing Date**: 1 June 2024 About the Role Our operation runs 24 hours per day, 7 days...


  • Biggleswade, United Kingdom Asda Full time

    **Job Title**: Customer Delivery Driver ***Location**: Biggleswade ***Employment Type**: Part time ***Contract Type**: Fixed Term (Fixed Term) ***Shift Pattern**: Work Shift: Afternoons ***Hours per Week**: 22.5 ***Pay Rate**: £11.44 ***Category**: Retail Hourly Colleagues, Sales Staff ***Closing Date**: 1 June 2024 About the Role Our operation runs 24...


  • Biggleswade, United Kingdom M&S Full time

    **All the details** **This is a temporary job with the following hours;** **Sunday 08:00-16:00** **Saturday 16:00-20:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you...


  • Biggleswade, United Kingdom Recruit With Ease Ltd Full time

    Our client based on Stratton Business Park in Biggleswade, due to an expansion are currently looking for a Spares and Repairs Administrator. You will be working with the Spares and Service Manager, managing the day-to-day activities of the client’s service engineers who work within a variety of sectors. **Your job responsibilities**: - Managing Service...


  • Biggleswade, United Kingdom M&S Full time

    **All the details** **Purpose** **This is a temporary position with the following hours** **Sunday 12:00-18:30** **Wednesday 18:00-22:00** **Thursday 18:00-22:00** **Friday 18:00-22:00** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our...


  • Biggleswade, United Kingdom Liebherr-Great Britain Ltd. Full time

    Due to growth in our Earth Moving Aftersales department we are looking for customer focused Field Service Engineers to join our team in Biggleswade with engineers ideally based in any of the following areas; Beds, Bucks, Essex, Hertfordshire and North LondonAs a Field Service Engineer at Liebherr-Great Britain you will carry out maintenance and repair work...


  • Biggleswade, United Kingdom 1st Choice Rec Full time

    Service & Repairs Administration Assistant Our client based in Biggleswade is a well established family business who specialise in the design, manufacture and installation of aircraft hanger doors and other types of high end industrial doors. Roles and responsibilities - Working for the Spares and Service manager - Managing the day-day activities of the...

  • Account Manager

    4 weeks ago


    Biggleswade, Bedfordshire, United Kingdom Kramp Full time

    Unlock Your Potential as an Account Manager (m/f/d) in Bulgaria! As a passionate Account Manager, you will take the lead and collaborate closely with our vibrant internal sales team. Your day-to-day interactions with office colleagues will ensure top-notch customer service, making a positive impact every single day! Your Playground: As an Account Manager,...

  • Service Engineer

    4 weeks ago


    Biggleswade, United Kingdom Liebherr-Great Britain Ltd. Full time

    A vacancy has arisen for a Service Engineer (Harbour Mobile Cranes) in our Maritime Crane department ideally located in the South of England. The role contributes to the success of the Maritime Crane department for Liebherr-Great Britain Ltd by carrying out effective maintenance and repair work on equipment, ensuring both quality standards and timelines for...