Customer Service Administrator

2 weeks ago


Biggleswade, United Kingdom Liebherr-Great Britain Ltd. Full time

A vacancy has arisen for a six month fixed term contract for a Customer Service Administrator for the Refrigeration division at Biggleswade. The role contributes to the success of the Liebherr-Great Britain Refrigeration and Freezing division by providing office support services and administrative activities for all team members.

**Your Responsibilities as a Customer Service Administrator**:

- Provide support to Customers to resolve technical issues and identify when a service call is required for in/out of warranty situations.
- Contact Service Partners to arrange service calls for Customers or Retailers, providing information and support at all stages, using the CRM portal.
- Supply operating manuals and information to Customers or Retailers upon request.
- Works as a member of the team assisting and supporting department colleagues as well as other departments when required.
- With support from Technical, identify problems and parts required to resolve product issues and place orders in the relevant systems.
- Provide quotes and availability information for parts and accessories to Engineers, Customers and Retailers and process payments an orders.
- Suggests ways which will enhance the effectiveness and efficiency of administrative functions, system processes and procedures.
- Manages personal time schedule and productivity.
- Initiates, follows up and achieves tasks requested by other colleagues in the team.
- Take ownership and handle the Customer journey through to complete satisfaction.

**Your Profile as a Customer Service Administrator**:

- Excellent communication skills both verbal and written, complete with patience and empathy.
- Experience in Customer Service or similar role.

**Our offer**:

- The opportunity to work with the industry-leading manufacturer.
- Secure and progressive work environment.
- Competitive salary and benefits.
- Training and personal development

**One Passion. Many Opportunities.**

**The company**:
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales
- and servicing of Liebherr's products throughout the United Kingdom and Ireland.

**Location**:
Liebherr-Great Britain Ltd.

Normandy Lane

SG18 8QB Biggleswade

United Kingdom (GB)

**Contact**:
Aleksandra Szczepanska


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