Export Customer Service
3 weeks ago
Due to continued growth and expansion we are currently looking to recruit an Export Customer Service to join our business in Chesterfield on a permanent basis. The starting salary is between £30000 - £34000 per annum and the working hours are Monday - Friday 08:00 - 17:00.
***
**Essential Duties and Responsibilities**:
- Ensure customer orders and quotations are prioritised and processed by the team against the required objectives & KPI’s set by the business
- Ensure the team are following up on quotations to drive positive company sales results
- Ensure the team maintain thorough and accurate customer service records through the CRM system. CRM customer labelling on importance and buying power to establish a well-maintained database
- Ensure the team are cross selling and promoting additional sales on all occasions
- Help support sales account management in prospects-dormant-low trading and high trading accounts
- Investigate and resolve customer complaints whilst resolving complaints quickly, accurate and patiently, including assisting customers who may have received their orders late, have received the wrong order or have received faulty products.
- Support on the planning and delivery of customer orders and collections and communicate with customers about their orders, including any delays or changes in delivery
- A confident, inquisitive and engaging personality, eager to learn the technical side of the business
**Experience and Skills**:
- Proven working experience as an Export Customer Service Manager or in an Export Sales Office
- Proven results in changing and leading a customer services/sales office
- Proven ability to manage a fast-paced customer service/sales office to a very high standard.
- Has experience of working with E-Commerce platform and can manage the day-to-day operation of online trading
- Service focused and results driven
- Maintain an orderly workflow according to priorities (orders/quotes)
- Friendly but assertive when required
- Good commercial acumen and awareness
- Pricing and margin control
- Ability to think strategically and to lead
- Strong attention to detail & listening skills
- Strong Microsoft and CRM skills
- Good at retrieving and analysing data throughout CRM as well from other angles in the business and industry, commercial reporting and excel skills
- A European language would be a key advantage
Call Grace on 0333 99 66 988 between the hours of 8am - 5pm Mon-Fri
Register for a call back from a consultant here
This vacancy is being advertised by Essential Recruitment **(An Employment Agency)
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