Resident Services Associate
3 months ago
One Property Recruitment have been instructed upon the search for a Resident Services Manager based in East London, within the Build to Rent sector. You will be working for one of the most prestigious companies within the Build to Rent sector, so this presents as an unmissable opportunity You will manage the onsite teams and ensure that you are always providing strong customer service to the residents.
**Your core duties will consist of**:
- Act as the first point of contact for all residents and report any issues.
- Deal with all enquiries and ensure that they are sorted efficiently.
- Completing check in and check out reports and determining deposit returns.
- Leading events and speaking Infront of the residents at these events, to forge a strong sense of community.
- Responding to rental enquiries, conducting the viewings, and helping with going through offers.
- Ensuring that you help to train up the Resident Service Assistants and conduct regular 1 to 1 meetings with the on-site staff.
- Making sure that you keep up to date with health and safety.
- Contacting the maintenance team and following up with them to ensure that any defects are sorted on the same day.
**I am looking for the following attributes/ experience**:
- Ideally 2 years previous Build to Rent experience
- Experience in managing a team
- Previous Lettings experience
- A positive, can-do attitude
- Strong written and verbal communication skills
- Previous experience in executing events and talking at events
If this position is of interest, please contact **Imogen Mattick** at **One Property Recruitment**. OPR are specialists in the property sector covering Build to Rent, block management, estate management, financial services, facilities management, and commercial management. Please do get in touch if you are looking for a new position or recruiting in the sector.
**Job Types**: Full-time, Permanent
**Salary**: Up to £42,000.00 per year
**Benefits**:
- Company pension
- Gym membership
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: In person
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