Key Account Assistant

2 weeks ago


Nottingham, United Kingdom Harper Recruitment Group Full time

**Job Role: Key Account Assistant**
**Salary: £27,950 + Excellent benefits package**
**Location: Nottingham**

Harper Recruitment Group are excited to be working with a leading scientific organisation, they have an exciting opportunity to work within their Customer Support Team as a Key Account Assistant.

You will be responsible for the management of Key Customer Accounts, providing a professional support to improve customer satisfaction and retention.

**What will the role involve & who are we looking for?**
- Providing day to day support to customer accounts
- Discussing services and customer forecast planning
- Attending weekly business update calls with customers
- Building rapport with internal stakeholders and operations teams
- Relationship management - investigating customer complaints
- Responding to customer enquiries and complaints
- Updating customers of turn around times for returns and reports
- Ensuring product knowledge is kept up to date to provide customers
- A background in customer support or account management
- High quality interpersonal and communication skills
- A natural relationship builder

In return for hard work the business offers a generous package, a rewarding career path, supported and mentored from senior management to become successful in the company.

**Job Types**: Full-time, Permanent

**Salary**: £27,950.00 per year

Ability to commute/relocate:

- Nottingham, Nottinghamshire: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: 2145



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