Key Account Lead

5 months ago

Nottingham, United Kingdom Xylem Full time

Xylem |ˈzīləm|_
- 1) The tissue in plants that brings water upward from the roots;_
- 2) a leading global water technology company._
- Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues. Xylem is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas._

**Title**:
**Key Account Lead**

In this role you will be supporting the company objectives by managing Multiple Framework's for Pumps and Mixers and providing support and Management for 2 direct reports. Main duties will consist of Order Handling & Escalation, Expeditor, Inventory & logistics & Open orders. Ideally having expertise in operations and logistics with relevant product knowledge.

**Role Duties & Responsibilities**
- Overall Internal Management of Multiple Framework's activity within those frameworks for Pumps and Mixers and be the key Xylem internal touch point for all Enquiries, Orders, Technical Enquiries, reporting and meetings for the customer
- Manage, support, coach and guide the internal team of 2 to provide efficient and excellent customer service via review meetings with direct reports to coach and mentor individual development and performance
- Manage Inventory - Monitor and maintain Framework stock systems (if applicable) to support their operational needs and meet our Framework SLA. This could include meeting with the customer face to face or over the phone (zoom)
- Utilise and manage CRM,'s for opportunities (Direct and through Supply Chain)
- Product selection
- Ensuring quotes that need done are completed within the SLA
- Receiving and processing Orders to ensure the agreed delivery SLA is fulfilled.
- Ensure that all orders have the correct discount authority.
- Liaise with customer's on a daily basis around deliveries within the SLA and orders for equipment outside the agreement.
- Attend weekly conference calls where required to discuss delivery / stock status.
- Attend site meetings at their premises where required.
- Work with the Xylem Field Account Manager and Regional Water Utilities Manager to ensure SLA;s are met and that the customer get's the best experience possible.
- To deal with customer issues and to find a resolution in a prompt & fair manner
- Review and issue of daily/weekly/monthly inventory & shipping reports, driving performance of strategic & consigned inventories across the UK business.
- Liaise with Logistics partners and European Factories to ensure delivery requirements and issues are resolved in a cost effective and efficient manner.
- Support in Continuous improvement activities to both systems and process, to improve inventory availability and visibility for the customer
- Assist in carrying out continued Inventory checks as well as full stock counts in consignment stock locations (where applicable)
- Liaise with all departments to resolve Inventory/shipping/invoice queries in a timely manner.
- To assist in departmental initiatives as and when required.
- Carry out other tasks as may be defined that may be required in order to develop the business.

**Why Work at Xylem**

**Everyone's equal value**

We want people, regardless of skin color, age, disability, sexual orientation, and gender identity, to feel at home, not just at Xylem, but everywhere in the world. For us, diversity, equality, and inclusion mean more than just a policy or a set of methods. Diversity, equality, and inclusion are fundamental parts of our corporate culture and a key to long-term growth.

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