Key Account Administrator

2 weeks ago


Nottingham, United Kingdom Talent Finder Full time

**Key Account Administrator | Nottingham | Monday - Friday: 9am - 5pm | up to £21,000 depending upon experience**

Our client has established a strong reputation for outstanding technical excellence, innovation and integrity over the last twenty years with an extensive, blue-chip customer base across the UK, encompassing multiple industries. The company prides itselfon the quality of its people and its uncompromising commitment to delivering exemplary standards of service.

You will be enthusiastic and dynamic, able to work well within the key accounts team, who provides both planned and reactive integrated building services maintenance. You will join a dedicated team who are responsible for delivering the best service to someof the UK’s leading organisations.

This is a varied and interesting role and will suit someone looking to establish a career within a growing business. You must be exceptionally well organised and IT literate, with a ‘can do’ attitude and you should thrive working within a busy and successful,vibrant team.

**Are you the right person for the job?**
- Customer service experience within an office environment, ideally within the facilities or security industry
- A passion for delivering excellent customer service
- The ability to form excellent working relationships with clients
- An interest in helping to develop and improve processes and efficiencies
- The ability to prioritise workloads and adapt organisational skills to ensure the business runs smoothly
- IT literate; with a strong working knowledge of Microsoft Office
- Proactive, logical and methodical, with a 'can-do' attitude and a willingness to learn
- Excellent communication and customer service skills

**What will your role look like?**
- You will join a team responsible for (but not limited to) the day to day service delivery for our key account clients
- Processing works from enquiry to aftersales care
- Assisting the Specialist Services Management team
- Coordinate incoming customer requests in a timely and organised manner
- Programming reactive and planned works
- Keeping accurate site records
- Liaising with all operational functions and departments to provide customer support and service
- Administration duties
- Responsible for ensuring all completed jobs are invoiced in the appropriate month with required paperwork
- Delegating work to engineers and sub-contractors, and managing their workload, output, diary management and ensuring they have the equipment required to carry out their tasks
- Liaising with monitoring stations and police forces regarding alarm systems
- Other ad hoc duties as and when required

**What can you expect in return?**
- 24 days holiday + bank holidays
- Pension scheme

**What’s next? It’s easy Click “APPLY” now We can’t wait to hear from you



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