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Customer Service Advisor

4 weeks ago

Sunderland, United Kingdom tombola Full time

**Home Based (must be within a commutable distance to our Sunderland HQ due to regular training and meetings)**

**Part time position (32 Hour contracts available)**

Looking for a role where you can really make a difference? At tombola, we know that customer experience is the key to our success. That's why we're looking for a talented and enthusiastic customer service advisor to help us provide awesome experiences for our players.

You'll be responsible for shaping and driving our player experience in Sweden. You'll have the freedom and autonomy to create great experiences for our Swedish players that will help us stand out from our competitors. With our "Player First - Always" mentality, you'll be joining a team that is passionate about putting our players at the heart of everything we do.

**How will you do it?**

You'll develop an expert-level knowledge of the tombola websites and games to help our players get the most out of their experience, and you'll work closely with the rest of the team to ensure that any important or unresolved issues are addressed quickly and efficiently.

You will also be responsible for managing multiple tasks at once while providing exceptional customer service to our players. Your excellent communication skills and ability to multitask will come in handy as you utilize our CS dashboard and daily task rota to ensure that all player interactions are resolved quickly and efficiently.

But that's not all You'll also have the chance to take charge of your own development by seeking out feedback and additional training opportunities. And if you're a whiz with Excel, Word, and PowerPoint, then even better

**What we need from you**

As this role involves working with our players in Sweden, Swedish language skills (both written and spoken) are essential for this role.

Finally, to join our team, you'll need to have the right equipment and workspace to support your work. This includes a laptop with a minimum screen size of 15.6" or a desktop with a built-in camera or webcam. You'll also need a suitable home office area with a desk and adjustable chair to keep you comfortable during those working hours. Don't forget, you'll also require a high-speed broadband connection to ensure you stay connected with our team and our players.

**What comes with the #tombolalife**

We know that having a happy team is key to creating the feel-good factor that helps us be the best we can be as a business, so we offer a competitive range of benefits including the usual stuff like quarterly bonus, pension, and private medical care.

Check out our benefits & perks package here Benefits and perks - tombola

**Who is tombola?**

tombola is a technology company, leading in the online bingo and instant win games market, with an award-winning safeplay approach. We came bouncing into the online bingo world in 2006, but our roots in bingo date way back to the 1800’s. We’ve grown rapidly over the years and entered the world of online slots in 2016 with tombola arcade. We have just embarked on a new chapter becoming part of Flutter entertainment, a FTSE100 company and the world’s biggest gaming company.

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