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Customer Service Advisor

3 months ago

Sunderland, United Kingdom Pin Point Recruitment Full time
Customer Service Advisor

  • Sunderland SR5 (great transport links)
  • Monday to Friday, 9am to 5.30pm (no weekends)
- £25,000 per annum

  • Initially temporary for 3 months, with a potential permanent contract available for top performers
A number of inbound Customer Service Advisors are wanted to join a successful global company at their Sunderland site.


Based out of stylish offices with modern tech, casual dress and great staff facilities (comfy breakout room, kitchen, games tables, even a beer tap), you'll play a key frontline role in providing a first class service to your customers.

What You'll Be Doing

  • Taking your customers on their journey from initial enquiry through to product delivery and after service care
  • Taking an empathetic, understanding approach to your customers at all times
  • Using your product and industry knowledge (which you'll gain through top quality training and development) to guide your customers and make sure they are receiving the best advice possible
  • Processing customer payments through the system
  • Liaising with other departments such as production or dispatch to ensure orders are on time
What You'll Bring to the Team

  • First class customer service skills
  • A passion for helping people – while a professional customer service background is great, we're also keen to speak with you if you have different industry experience such as care/support work or sales
  • IT literate – all your customer comms are logged through the inhouse systems
  • A strong team ethic
  • Empathy and resilience – on occasion, some customer calls can be challenging but rewarding, so if you can bring these skills, we'll give you the training to be a success.
For further details, please apply or contact John Dorling at Pin Point Recruitment