Customer Service Advisor

5 days ago


Trafford, United Kingdom Gapp Full time

Job description

**Hours**:
Working hours between 8am-9pm 5 days over 7.

Shift patterns: 8-5pm or 12-9pm. Weekends are 8-5pm (the late shift and weekend shifts are worked from home).

Pay - £10.50/h

Weekend work required every other week, a day off in the week either side of that weekend will be given for the weekend being worked. Weekend work is worked from home. We would be looking to reduce the frequency of weekend work once we have a full team.

**Duties**:
General admin.

**Requirements**:
Stable internet connection is also required so advisors can effectively work from home.

Experience using Microsoft office desirable.

Unfortunately as we are now out of peak we can not offer different or varying shift patterns.

Are fully flexible with working hours and taking calls.

**Responsibilities**:

- Log information from calls received, file correspondence/data where required and maintain detailed and accurate records.
- To ensure enquiries are dealt with efficiently and are handled empathetically, professionally and in line with the values and beliefs of the Company.
- Provide information, support and advice to our customers.
- Place customer orders via the admin console.
- Provide multi-channel customer service.
- Keep a record of all inquiries, comments and complaints.
- Collect customer feedback.
- Interact with store staff members to discuss any enquiries or queries that customers may have and consider the best solution.

Experience/Skills:

- Service focused
- Experience in customer service
- Strong communication skills
- Adaptable and flexible
- Organised
- Reliable
- Ability to work under pressure.
- Ability to work under pressure.

2 week training is required on site at Trafford Park before we can accommodate you working from home. We can accommodate home working if you have own laptop and headphones/headset available along with stable internet connection.

**Salary**: £10.50 per hour

Schedule:

- 8 hour shift

Work Location: One location

Reference ID: M17



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