Customer Service Advisor

3 weeks ago


Trafford, United Kingdom Gapp Full time

Job description

**Hours**:
Working hours between 8am-9pm 5 days over 7.

Shift patterns: 8-5pm or 12-9pm. Weekends are 8-5pm (the late shift and weekend shifts are worked from home).

Pay - £10.50/h

Weekend work required every other week, a day off in the week either side of that weekend will be given for the weekend being worked. Weekend work is worked from home. We would be looking to reduce the frequency of weekend work once we have a full team.

**Duties**:
General admin.

**Requirements**:
Stable internet connection is also required so advisors can effectively work from home.

Experience using Microsoft office desirable.

Unfortunately as we are now out of peak we can not offer different or varying shift patterns.

Are fully flexible with working hours and taking calls.

**Responsibilities**:

- Log information from calls received, file correspondence/data where required and maintain detailed and accurate records.
- To ensure enquiries are dealt with efficiently and are handled empathetically, professionally and in line with the values and beliefs of the Company.
- Provide information, support and advice to our customers.
- Place customer orders via the admin console.
- Provide multi-channel customer service.
- Keep a record of all inquiries, comments and complaints.
- Collect customer feedback.
- Interact with store staff members to discuss any enquiries or queries that customers may have and consider the best solution.

Experience/Skills:

- Service focused
- Experience in customer service
- Strong communication skills
- Adaptable and flexible
- Organised
- Reliable
- Ability to work under pressure.
- Ability to work under pressure.

2 week training is required on site at Trafford Park before we can accommodate you working from home. We can accommodate home working if you have own laptop and headphones/headset available along with stable internet connection.

**Salary**: £10.50 per hour

Schedule:

- 8 hour shift

Work Location: One location

Reference ID: M17



  • Trafford, United Kingdom Swift Temps Full time

    Swift Temps are actively recruiting for a number of Customer Service Advisors in Trafford Park, Manchester. - Answering inbound customer and store calls regarding order queries such as "where is my order?", damaged parcels, returns, faults, membership queries or instore purchase queries. - General admin **Hours;** - Working hours are between - 8am - 5.30pm...


  • Trafford, United Kingdom Dean & Wood Limited Full time

    Would you like to join a forward thinking company that invests in people and their development?Dean & Wood is a leading refrigeration and air conditioning wholesaler with 17 branches throughout the UK. We have a vacancy for a Customer Service Advisor at our Manchester branch.The Customer Service Advisor is expected to take responsibility for handling...


  • Trafford, United Kingdom Walters People Full time

    Customer Service Advisor Contract: 3 Month Temp Location: Trafford Park (office based) Rate: £9.50 - £11.00 DOE (weekly pay) Hours: Mon-Fri (Full Time Hours) Start Date: w/c 20th March, 2023 This temp role will be supporting the issue management team, and this will be focusing on failed delivery and collection requests. **Job Spec**: - Ensure all...


  • Trafford, United Kingdom myrecruit Ltd Full time

    myrecruit are looking for Customer Service Advisors in Trafford Park. Working in an amazing brand new, state of the art office space. **Hours**: Working hours between 8am-9pm / 5 over 7 days. Shift patterns currently: 8-5pm and 12-9pm Weekends 8-5pm (the late shift and weekends are currently worked from home). When weekends are worked, a day off in the...


  • Trafford, United Kingdom we are ltd Full time

    **We are recruiting for a Customer Service Advisor in Trafford Park for a growing fashion brand.** Working within a fast past customer service, office environment! **Duties**: - Work and communicate closely with the Operations department be an ambassador for the brand, being the face of the brand to customers ensure all Customer Care databases are kept up...


  • Trafford, United Kingdom we are ltd Full time

    **We are recruiting for a Customer Service Advisor in Trafford Park for a growing fashion brand.** Working within a fast past customer service, office environment! **Duties**: - Work and communicate closely with the Operations department be an ambassador for the brand, being the face of the brand to customers ensure all Customer Care databases are kept up...


  • Trafford, United Kingdom KPJ Group Full time

    We’re hiring for a **Customer Service** **Advisor **to join a busy department at a fast-growing, market-leading manufacturer based in **Trafford Park, Manchester**. The purpose of your role will be to support the busy Client Services department in providing a first-class service to all clients and support them through their experience. The role provides a...


  • Trafford, United Kingdom Dean & Wood Limited Full time

    Would you like to join a forward thinking company that invests in people and their development? Dean & Wood is a leading refrigeration and air conditioning wholesaler with 17 branches throughout the UK. We have a vacancy for a Customer Service Advisor at our Manchester branch. The Customer Service Advisor is expected to take responsibility for handling...


  • Trafford, United Kingdom Dean & Wood Limited Full time

    Would you like to join a forward thinking company that invests in people and their development? Dean & Wood is a leading refrigeration and air conditioning wholesaler with 17 branches throughout the UK. We have a vacancy for a Customer Service Advisor at our Manchester branch. The Customer Service Advisor is expected to take responsibility for handling...


  • Trafford, United Kingdom Swift Temps Full time

    Swift Temps are actively recruiting for a number of Customer Service Advisors in Trafford Park, Manchester. - Answering inbound customer and store calls regarding order queries such as "where is my order?", damaged parcels, returns, faults, membership queries or instore purchase queries. - General admin **Hours;** - Working hours are between - 8am - 5.30pm...


  • Trafford, United Kingdom Swift Temps Full time

    Swift Temps are actively recruiting for a number of Customer Service Advisors in Trafford Park, Manchester. - Answering inbound customer and store calls regarding order queries such as "where is my order?", damaged parcels, returns, faults, membership queries or instore purchase queries. - General admin **Hours;** - Working hours are between - 8am - 5.30pm...


  • Trafford, United Kingdom Swift Temps Full time

    Swift Temps are actively recruiting for a number of Customer Service Advisors in Trafford Park, Manchester. - Answering inbound customer and store calls regarding order queries such as "where is my order?", damaged parcels, returns, faults, membership queries or instore purchase queries. - General admin **Hours;** - Working hours are between - 8am - 5.30pm...


  • Trafford, United Kingdom Vp plc Full time

    Job Introduction Are you looking for an opportunity to work for a forward thinking, industry leading business? Can you offer our customers the high levels of service they expect? If so, look no further! Offering full training we have opportunities for Customer Service Advisors to join our National Customer Service Contact Centre at Trafford Park, Manchester...


  • Trafford, United Kingdom Swift Temps Full time

    Answering inbound customer and store calls regarding order queries such as "where is my order?", damaged parcels, returns, faults, membership queries or instore purchase queries. - General admin **Hours;** - Working hours are between - 8am - 5.30pm - working 5 days out of 7. - OR - 12pm - 9pm - working 5 days out of 7. - Paid overtime is available at the...


  • Trafford, United Kingdom European Braking Systems Ltd Full time

    Due to continuous expansion, we urgently require a Sales Customer Service Advisor to work on a full-time basis at European Braking Systems Ltd. This is an ideal role for anyone with previous Sales admin / Customer Service experience looking to work at a thriving company. **Duties will include**: - Liaise with TNT for 24 hour delays, damaged parcels,...


  • Trafford, United Kingdom Vp plc Full time

    Job Introduction Are you looking for an opportunity to work for a forward thinking, industry leading business? Can you offer our customers the high levels of service they expect? If so, look no further Offering full training we have opportunities for Customer Service Advisors to join our National Customer Service Contact Centre at Trafford Park, Manchester...


  • Trafford, United Kingdom Page Personnel - UK Full time

    Permanent role with structured progression opportunities - Exposure to large manufacturing business & industry **About Our Client**: The company, located in Trafford outside of Manchester city centre, operates within the industrial and manufacturing sector and is recognised as a leading player in the industry. It is a large organisation, employing over a...


  • Trafford, United Kingdom Page Personnel Full time

    Permanent role with structured progression opportunities - Exposure to large manufacturing business & industry **About Our Client**: The company, located in Trafford outside of Manchester city centre, operates within the industrial and manufacturing sector and is recognised as a leading player in the industry. It is a large organisation, employing over a...


  • Trafford, United Kingdom Page Personnel Full time

    Permanent role with structured progression opportunities - Exposure to large manufacturing business & industry **About Our Client**: The company, located in Trafford outside of Manchester city centre, operates within the industrial and manufacturing sector and is recognised as a leading player in the industry. It is a large organisation, employing over a...


  • Trafford, United Kingdom Page Personnel - UK Full time

    Permanent role with structured progression opportunities - Exposure to large manufacturing business & industry **About Our Client**: The company, located in Trafford outside of Manchester city centre, operates within the industrial and manufacturing sector and is recognised as a leading player in the industry. It is a large organisation, employing over a...