Service Management Lead

3 months ago

London, United Kingdom Technicolor Creative Studios Full time

Company Description

Technicolor Creative Studios is the division with Technicolor, which contains Technicolor’s world-leading Visual effects and Animation brands such as MPC, The Mill, and Mikros.

Technicolor’s brands have worked on the spectacular scenes and tiny details that make movies, advertising campaigns and Animation movies genuinely mind-blowing. We’re the people behind the effects in countless blockbuster films like The Lion King, The SpongeBob Movie: Sponge on the Run and advertising campaigns for clients such as Samsung, Audi, Nike and Apple. We are continually looking for the best talent globally, enthusiastic people who come in every day to be a part of some of the industry’s best work.

**Job Description**:
RESPONSIBILITIES
- Managing the IT service management system for the Technology Governance Team, ensuring that requests are responded to and resolved to service level agreements such as requests for new software, investigations into unauthorized use of technology.
- Analyzing critical sets of data to highlight and spots trends and recommend improvements.
- Drive value and improve SLAs & availability with 3rd parties, resolving any Service problems and customer complaints.
- Maintaining the following action and improvement registers: Continual Service Improvement (CSI), Technology Risk, New Software Requests, Unauthorized Systems, ensuring sufficient detail is captured, supporting prioritization and resource scheduling.
- Supporting the Technology Governance Manager with conducting regular service review meetings with suppliers.
- Assist in creating and maintaining IT operational workflows, knowledge documents, reports, and communications to IT and 3rd parties when required.
- Ensuring key supporting procedures in place for all policies, with key stakeholder communication and training and supporting activities to monitor policy and process compliance.

**Qualifications**:

- Proficient in ITSM tool administration and management
- ITIL V3 or V4 foundation as a minimum
- At least 3 years' experience as IT Service Management Analyst
- Ability to manage their own work pipeline as well as work as part of a team
- Proficient in using Word, Excel & PowerPoint
- Incident Management experience
- Contract renewals to maximize value and return on investment
- Experience engaging with 3rd parties Including 3rd party delivered services
- Familiar with high level procurement process and ability managing RFI\RFP processes for new suppliers

Additional Information

Please click here to review our privacy notices for job applicants.

**TECHNICOLOR IS AN EQUAL OPPORTUNITY EMPLOYER**
Technicolor complies and prohibits against discrimination on the basis of race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state/provincial or local law.

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