Customer Service Agent

4 weeks ago

Wallsend, United Kingdom DXC Technology Full time

Job Description:
At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We provide support to customers, calling us with enquiries and requests about their loan account.

We are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day. Is that you?
- Do you have a passion for helping make things simple and easy for customers?
- Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas?
- Do you get satisfaction from knowing you’ve helped achieve the right outcome for a customer, and even better getting it right first time?

Then this is a role you will be interested in.

What we're looking for:

- Sociable, helpful and eager to provide excellent customer service to customers.
- Able to work in a fast-paced environment, ensuring defined processes are followed.
- A good eye for detail, ensuring customer records are kept up to date and are accurate
- Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems
- A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
- And through all this achieve core Key Performance Indicators

Work Environment:
The role is an office based within Newcastle, Cobalt Business Park with easy accessible bus and train links.

Our working hours are between 8am and 10pm, Monday to Sunday - we usually work to a 6-8 week shift rotation so that you can plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared out amongst all colleagues.

What can we offer you?
- A salary up to 23,500 GBP depending on experience.
- Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme, 25 days of annual leave.
- Mental health first aider's support
- Plus, a lot more on offer.

Are you excited about the opportunity to work at DXC? You should be, see here for a list of the awards and recognition

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