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Customer Service Advisor

3 months ago

Wallsend, United Kingdom Biffa Ltd Full time

A great opportunity to join our amazing customer service team in the waste and recycling industry dealing with Skips and Bulkers.

  • Customer Service Advisor
  • Wallsend
  • Part Time 17 to 25 Hours Per Week
  • Hours between Monday to Friday 08:00 - 17:00
  • National Minimum Wage / £11.44 per hour

Key Responsibilities:

  • Provide inbound telephone and email contact for customers
  • Manage queries and complaints efficiently and promptly
  • Investigate, action and resolve email queries
  • Meet service level agreements on productivity
  • Provide customers with a professional, convenient and courteous service

Requirements:

  • Call centre experience advantageous
  • Excellent communication skills and a confident, patient phone manner
  • Strong attention to detail and standard of accuracy
  • Self motivated with the ability to work at pace
  • Proactive with a positive attitude to supporting colleagues
  • Reliable, punctual and robust to work under pressure

Benefits:

  • Ongoing career development, training and coaching - because if you don't grow, we don't grow.
  • Generous pension scheme.
  • Medical and dental scheme.
  • Retail and leisure discounts.
  • Holiday and travel discounts.
  • Bike to work scheme.

We're here to change the way people think about waste.

Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that's always rewarding, often challenging, but never dull.

Dedicated to diversity

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn.