Customer Service Advisor

7 months ago

Wallsend, United Kingdom Shoptimised Full time

Shoptimised was created from a 'scratch your own itch' moment. Our co-founders, who were running a PPC Agency, were managing Google Shopping for over 50 clients with no control over the clients’ Product Feeds. So, they looked around the market for a solution. Every software they found which came close to their requirements immediately priced them out so, they created exactly what they wanted: The Shoptimised Platform, which gives full Product Feed Optimisation control

**Why Work for us?**

Our friendly and approachable team are based in an office that is easily accessible and ideally located within the Silverlink Business Park which has excellent local transport links and limited free parking onsite.

We like to promote a fully inclusive working environment which includes a flexible approach to working hours; although most of our team do work full-time and our core business hours are 8am to 4pm Monday to Friday we are always happy to work around you to suit your current lifestyle needs. From day one you will be employed on a permanent contract, and we will provide you with all the usual benefits like paid holidays (enhanced to 28 days plus bank holidays and a day off on your birthday) a supportive induction process and an employer matched pension scheme.

As a Customer Service Advisor, you will oversee all client communication, manage client request’s and help our users to gain the most value from our services. You will be the main point of contact for our clients, and you will have a key role in ensuring client satisfaction and retention whilst managing your own workload and diary.

**Key Responsibilities**:

- Manage client onboarding process
- Create client success stories based on performance uplift
- Understand client business and goals to generate new ideas to enhance performance
- Build trust and credibility with existing and new clients
- Assist with strategic and innovative input into client plans
- Assess and highlight cross-selling opportunities
- Review and report account profitability with ideas for improvement
- Support the new business team in pitches, tenders and proposals where appropriate
- Manage client requests and manage expectations
- Demonstrate high-performance behaviour including influence, empathy, people development and team building
- Analyse and solve problems quickly and effectively
- Demonstrate tact, diplomacy, discretion and maturity in relation to interacting with people regardless of their race, sex, disability, religion/belief, sexual orientation or age
- Although not essential ideally you will have a background in marketing, software or technology and an understanding of Google AdWords, Pay per Click Marketing and Google Shopping, e-commerce and online retail would be beneficial

**Salary**: £26,000.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Childcare
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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