Customer Service Representative

5 months ago


Wallsend, United Kingdom DXC Technology Full time

Customer Service Agents

Work Location: Cobalt Business Park

Hours per week: Full Time

Contract type: Permanent

At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We provide support to customers, calling us with enquiries and requests about their loan account.

We are looking for colleagues to join our team of Customer Service Agents putting our customers at the heart of everything we do every day. Is that you?
- Do you have a passion for helping make things simple and easy for customers?
- Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas?
- Do you get satisfaction from knowing you’ve helped achieve the right outcome for a customer, and even better getting it right first time?

Then this is a role you will be interested in.

**What are we looking for in our Customer Service Agents?**
- Sociable, helpful and eager to provide excellent customer service to customers.
- Able to work in a fast-paced environment, ensuring defined processes are followed.
- A good eye for detail, ensuring customer records are kept up to date and are accurate
- Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems
- A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
- And through all this achieve core Key Performance Indicators

**Work Environment**

The role is an office based within Newcastle, Cobalt Business Park with easy accessible bus and train links.

Our working hours are between 8 am and 10 pm, Monday to Sunday - we usually work to a 6-8 week shift rotation so that you can plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared out amongst all colleagues.

**What can we offer you?**
- A salary up to 23,500 GBP depending on experience.
- Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme, 25 days of annual leave.
- Plus, a lot more on offer.



  • Wallsend, United Kingdom Shoptimised Full time

    Shoptimised was created from a 'scratch your own itch' moment. Our co-founders, who were running a PPC Agency, were managing Google Shopping for over 50 clients with no control over the clients’ Product Feeds. So, they looked around the market for a solution. Every software they found which came close to their requirements immediately priced them out so,...


  • Wallsend, United Kingdom William Hill Full time

    People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and...


  • Wallsend, North Tyneside, United Kingdom DigitalKOG Limited Full time

    DigitalKOG Limited is a distinguished Digital Marketing Agency with a team of 20 lead-generating experts. Our Customer Contact Centre manages leads generated through our client companies' websites and initiates outbound leads using customer databases.Job Description:You will be working from our Customer Contact Centre at Wallsend, where you will be...


  • Wallsend, United Kingdom William Hill Full time

    **Location** Newcastle upon Tyne WALLSEND HIGH STREET WEST NE28 8JD **Contract type** Part-time **Salary** £10.50 rising to £10.90 after passing probation **Hours** 18.00 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.Careers in our shops are about much more than simply taking...


  • Wallsend, United Kingdom William Hill Full time

    **Location** Howdon - North Tyneside WALLSEND TYNEMOUTH ROAD NE28 0BA **Contract type** Part-time **Salary** £10.50 rising to £10.90 after passing probation **Hours** 10.00 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.Careers in our shops are about much more than simply taking...


  • Wallsend, United Kingdom DXC Technology Full time

    **About the Job** At DXC we have a long-established partnership with **a Major UK High Street Bank, where we manage their personal lending business.** We provide support to customers, calling us with enquiries and requests about their loan account. We are looking for colleagues to join our team of **Contact Centre Advisors** putting our customers at the...


  • Wallsend, United Kingdom Biffa Waste Services Full time

    A great opportunity to join our amazing customer service team in the waste and recycling industry dealing with Skips and Bulkers. - **Customer Service Advisor**: - **Wallsend**: - **Part Time 17 to 25 Hours Per Week**: - **Hours between Monday to Friday 08:00 - 17:00**: - **National Minimum Wage / £11.44 per hour **Key Responsibilities**: - Manage...


  • Wallsend, United Kingdom William Hill Full time

    **Location** Newcastle upon Tyne WALLSEND HIGH STREET WEST NE28 8JD **Contract type** Part-time **Salary** £10.50 rising to £10.90 after passing probation **Hours** 18.00 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking...


  • Wallsend, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors working from home (fully remote). **Customer Service Advisor benefits**: - Work from home fully remote with career progression available. - Holiday allowance is variable depending on your working pattern. - Smart / Casual dress code. - Training is included to prepare you for this role. - 37 hours per week,...


  • Wallsend, United Kingdom William Hill Full time

    For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand. As a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere. In return, you’ll be rewarded with continuous...


  • Wallsend, United Kingdom Newcastle Building Society Full time

    **About the Role** Our purpose as an organisation is to ‘connect our communities to a better financial future’ and our Customer Service Advisors are crucial in enabling us to achieve this. Our NSSL Customer Service Centre delivers a personalised experience for our customers, both over the phone and via our communications tools. Delivering exceptional...


  • Wallsend, United Kingdom Newcastle Building Society Full time

    **About the Role** - **We have a range of full time hybrid opportunities available working in our contact centre; a combination of homeworking and some time spent in our head office at Cobalt Business Park.**_ Our Customer Service Centre processes a large range of customer queries regarding savings accounts. Our Customer Service Advisors deliver first class...


  • Wallsend, United Kingdom Newcastle Building Society Full time

    **About the Role** - **We have a range of full time hybrid opportunities available working in our contact centre; a combination of homeworking and some time spent in our head office at Cobalt Business Park.**_ Our Customer Service Centre processes a large range of customer queries regarding savings accounts. Our Customer Service Advisors deliver first class...


  • Wallsend, North Tyneside, United Kingdom Wallsend Full time

    About UsWe are a leading retailer with a strong presence in Wallsend. Our mission is to deliver an exceptional customer experience and provide our employees with the opportunity to develop their careers.Job SummaryWe are seeking a highly motivated and enthusiastic Sales Assistant to join our team in Wallsend. As a Sales Assistant, you will play a vital role...

  • Service Cleaner

    6 months ago


    Wallsend, United Kingdom Pendragon Full time

    **Stratstone Landrover Newcastle** **Valeter** **A basic salary of £21,745 and a bonus of £1000 with pension, critical illness, life assurance, single health care, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.** Do you put your customer’s needs in the heart of everything...


  • Wallsend, United Kingdom LOL Bingo Full time

    We are looking to build an exciting customer-focussed team to run our brand new state of the art Bingo lounge in Wallsend, Tyne & Wear. The main responsibilities include looking after our fabulous customers, making them feel special, comfortable & happy whilst they play bingo or our great range of slots. We're on first name terms with our customers so an...


  • Wallsend, United Kingdom Biffa Waste Services Full time

    **Customer Service Advisor Skips & Bulkers - Wallsend** **37.5 Hours Per Week** **Monday to Friday 0800-1600 and 0900-1700 alternative weeks.** **National Minimum Wage** **Changing the way people think about waste.** At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it...


  • Wallsend, United Kingdom Pareda Recruitment Ltd Full time

    .This is an excellent opportunity to join a leading organisation at an exciting time of expansion. Your responsibilities will include; - Managing a caseload of more complex queries - Reviewing cases and communicating the outcome in writing to customers. - Checking and input data accurately into the system. It is essential that you have the following; -...


  • Wallsend, United Kingdom Notify Technology Full time

    **Reports to**:Customer Success Manager **Job terms**: Permanent - Full Time **Location**:Hybrid with the expectation of 2 days per week in our office in Newcastle Upon Tyne **What you'll do**: - Work with varied group of Notify Customers to ensure their success with Notify’s products through the development of strong long-term relationships - Become...


  • Wallsend, United Kingdom Notify Technology Full time

    **Reports to**:Customer Success Manager **Job terms**: Permanent - Full Time **Location**:Hybrid with the expectation of 2 days per week in our office in Newcastle Upon Tyne **What you'll do**: - Work with varied group of Notify Customers to ensure their success with Notify’s products through the development of strong long-term relationships - Become...