Support Coordinator

1 week ago


Blackburn, United Kingdom THOMAS Organisation Full time

Support Co-ordinator (Mental Health)

Blackburn/Accrington

37.5 Hours

The project involves working with individuals in a community-based mental health programme, offering support and resources to help them navigate their mental health challenges within a supportive environment.

**Responsibilities**:

- Day to day supervision, motivation, co-ordination, delivery of casework and responsibility of cover for the service
- To accept referrals of clients to the project
- Maintain the projects resources, budgets and agreed expenditure limits accordingly
- Oversee the undertaking of assessments for participant referred to the service, maintaining a high standard of case management and recording using the Orion system, (in line with service protocols)
- Support Lived Experience workers
- Ensure the service meets the requirements of commissioning organisations, to ensure quality standards are maintained.
- Contribute towards operational objectives identified through the KPI process.
- To be an active & effective member of our project management team and deliver monthly updates, reports and briefings as required.
- Develop and maintain relationships with a wide-ranging network of statutory and voluntary partners to ensure a coordinated response to participant needs.

**PRINCIPAL DUTIES**
- Initiate, develop & support innovative service methods & approaches to best meet the needs of project participants that we support.
- Ensure that all service practices conform with our safeguarding policies & procedures & Local Safeguarding Board’s Assurance teams
- Work with project participants & the community to encourage & support their contribution to service developments and participation.
- Support the dissemination of information to staff & project participants
- Work to deliver integrated services for this and any interlinked projects, as appropriate
- Ensure the safety of staff, volunteers & project users in line with Health & Safety guidelines

**3 ADDITIONAL RESPONSIBILITIES**
- Represent the organisation at meetings, conferences and exhibitions as required
- Provide a non-discriminatory service and treat all who access the THOMAS support services fairly and equally
- Be aware of the Health and Safety requirements in the workplace, and in particular, as it relates to own service area and/or department.
- Keep accurate records, provide written reports and quarterly funding returns as required by the funder or commissioner
- Contribute to our operational and strategic development, including any organisation objectives identified through designated quality standards
- Participate fully in personal supervision meetings and the annual appraisal process and undertake any training deemed necessary for the role.
- Review own delivery performance against agreed annual KPIs (key performance indicators), aiming to meet or exceed personal targets/performance level
- Undertake additional duties, training and/or hours of work as may be reasonably required which are deemed appropriate to the levels of responsibility within the role.
- Have a personal responsibility to ensure that person identifiable, confidential or sensitive information is processed in line with the General Data Protection Regulations and complies with the law, organisational polices and best practice when processing information.
- Work outside of normal office hours (ie evenings and weekends) as and when required to meet the needs of service users as appropriate
- Undertake other appropriate tasks as may be required of the post holder from time to time and provide cover for tasks during periods of sickness or holiday.

**Salary**: £28,500.00 per year

**Benefits**:

- Company pension
- Flexitime
- Free parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: Support Co-ordinator (Mental Health)


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