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Service Desk Administrator

4 weeks ago

Canterbury, United Kingdom Kreston Reeves Full time

**Kreston Reeves is currently hiring for a Service Desk Administrator to join our Canterbury office.**
**We are so much more than just accountants, business, and financial advisers**
**Our purpose is to guide our clients, colleagues, and communities to a brighter future.**
*

**Kreston Reeves LLP**
We’re committed to living by our purpose and values -** **'Understand’**,** **'Look ahead’**,** **'Make it personal’**,** **'Be crystal clear’** and** **'Be human’**. And have created a culture in which we strive for our clients, colleagues, and communities to thrive.
We work as a team and have a wide range of skills, specialisms, and expertise amongst us. We pride ourselves on being a socially responsible employer and have a very active Corporate Social Responsibility programme which holds us accountable against four of the United Nations Sustainable Development Goals - 'Good health and wellbeing’, 'Quality education’, 'Reduced inequalities’ and 'Climate action’.
Our people are our core asset so it’s important to us that we create an environment where they are recognised, included, and valued.

**Service Desk Administrator**
To ensure provision of a high-quality internal service experience for all colleagues and Partners whilst ensuring KR policies, procedures and values are met.
**Responsibilities**
- Answers all Helpdesk Support calls
- Logs all calls within the Helpdesk software
- Excellent communication skills
- Set up of a new user
- Deletion of a user
- Work efficiently
- Be polite
- Be flexible
- Complete core work unsupervised
- Develop Technical expertise
- Adding/removing users to software
- Remote Support

**Key Relationships**
- Works in close collaboration with Service team members
- Works in close collaborations with IT Solutions Manager

**What's in it for me?**
Kreston Reeves is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.
**By joining us you can expect**:

- Autonomy to develop and grow your skills and experience
- Opportunities to develop a varied portfolio of work with different clients
- Strong, inspiring and thought-provoking leadership
- A genuinely supportive and collaborative environment
- A culture of learning in a stimulating environment

**As well as this, we offer**:
**Leave** **-** We offer a generous annual leave allowance, Holiday buying (up to 5 days), Agile working
**Retail -** Restaurant cards (Gourmet Society and Tastecard), Discount shopping, Fabyouless
**Mental Wellbeing -** Employee assistance programme and counselling
**Physical Wellbeing -** Vitality PMI/Westfield Hospital Treatment Insurance, Critical Illness Insurance** **, **BMI Health Assessment** **, **GymFlex, DNAFit, Annual flu jab
**Financial Wellbeing -** 5% matched contribution pension, 2x salary Life Assurance** **, **Westfield Health Cash Plan** **, **50% Income Protection for 5 years, Increase to Life Assurance,** **Increase to Health Cash Plan, Options to increase pension, life assurance and healthcare cash plan (yourself and/or family)
**CSR -** Give as you earn** **, **1 day off to take up volunteering opportunities. Opportunities to support our commitment to charitable causes
**Travel -** Cycle to work scheme** **, **Travel Insurance** **, **Interest Free Season Ticket Loan (London only)** **, **Interest Free Car or Motorbike Loan
**Recognition -** Monthly nominations for financial awards based on culture and values demonstration, fair and transparent meritocracy
**Development -** We offer continuous support and development with clear mapped progression routes across the business. Access to a calendar of training courses run internally and externally, offer paid professional subscriptions
**Diversity Inclusion and Belonging -** We operate several Family friendly policies, offer Childcare vouchers and take proactive steps to create an inclusive environment
- _

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