Patient Appeals Team Assistant

3 weeks ago


Middlesbrough, United Kingdom North of England Commissioning Support Full time

The Tees Access and Referral team consists of 6 staff and are part of the Provider Management Team. The team are responsible for the implementation of eligibility criteria for those patients wishing to receive NHS funded Patient Transport Services. There is a requirement to provide an appropriate appeals process for any patients that are unhappy and disagree with the decision to refuse them this service.

The post holder will be expected to liaise with Patients, Healthcare Professionals and General Practitioners, collating and accurately recording information received relating to those patients that have been deemed ineligible NHS Patient Transport Services

The post holder will be expected to work closely with the Centre Manager to utilise this information in order to establish whether a decision to refuse transport was fair based on the medical needs of the individual patient. Where appropriate the patients GP Practice will need to be consulted to understand the patients medical needs and if they should be granted Patient Transport.

The post holder will maintain agreed service levels by ensuring information is compiled, within agreed timescales, to allow an informed decision to overturn or uphold patient ineligibility for transport.



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