Admin - Patient Services

3 weeks ago

Middlesbrough, United Kingdom Newlands Medical Centre Full time

Duties Arranging appointments and advice for patients in person, by telephone always checking with patient that they understand date, time and clinician with whom they have an appointment/advice. Preparation of surgery lists and notes either electronic or paper for surgeries if required. Making appointments for Nurses clinics and make sure reason for appointment is recorded and any QOF data is recorded as far as possible. Ensure that the environment is conducive to good practice and promotes a caring image.

Ensure that waiting room and reception area are clean and tidy at all times with up to date literature. Handling cash for private treatment/work. Switchboard/Reception Receiving patients at main desk when attending for appointments Ensuring patients marked off as present on computer Directing patients to doctors and treatment rooms when required always having the next patient ready for consultation. Hand over messages to clinicians when necessary.

Keeping patients informed of doctors running late or leaving surgery. Dealing with patient queries. Handling requests for home visits and taking messages Ensuring a calm ambience is present at all times. Dealing with requests for test results, being aware of rules of confidentiality.

Always check that review is not required or patient is within limit as laid down by repeat prescribing protocol. Home Visits Accepting requests for home visits before 11.00am and name, address and telephone number on computer. Printing electronic summary of records in preparation for morning visits. Passing calls to doctor on call after 11am either by telephone or in surgery.

Getting notes out on request for doctors, nurses and health visitors and research/audit. Scanning of hospital letters, reports onto electronic records. Filing of lab reports etc. in date order in storage boxes in line with protocol.

Opening hospital letters for doctors and placing in relevant doctors trays. Leaving personal mail in trays unopened. Enter details onto computer for patients requiring advice and informing duty doctor or nurse if applicable. Informing patients of test results, appointments etc following practice procedures.

Recording on electronic records results given. Read coding of medical data from hospital letters etc. Downloading results from ICE system if appropriate Arranging district nurse visits/follow up Operating the cervical cytology/vacs and imms recall systems. Contacting patients for allocated clinics.

Chaperone duties if trained. Use photocopier, fax machine and franking machine Typing letters if appropriate Operating choose and book system if appropriate Change of address Chronological records preparation Summarising of records Register patients Patient removals in line with procedures. Any other duties as requested. Transfer of Lloyd George notes to A4 where appropriate.

Electronic summarising of medical records when received into practice where indicated in line with practice polices. Forwarding records to the health authority when indicated including electronic full summary and scanned documents in line with practice policy. Undertaking duties of prescription clerk and guiding colleagues. Telephones Answering telephone and redirecting calls to doctors, practice manager, nurses, health visitors where appropriate.

Taking and recording of messages using message sheets provided for doctors, practice manager, nurses, health visitors and midwives. Arranging ambulance request for hospital admission. Ensure practice telephones are switched to night service at 6.00pm transferring calls to the Out of Hours provider for out of hours. Be the link between patient and doctor/nurse or other PHCT professional.

Contact patients with messages as directed in a professional manner. Booking extended access appointment via Systm1 Premises Open and secure the building when necessary including deactivating and activating the arm system/shutters. Ensure your work area meets Health & Safety requirements and report any accident or untoward incident to the appropriate person. Undertake practice shopping and kitchen duties in line with rota.

Always leaving kitchen in a clean condition after preparation of personal meals. Typing Prepare spreadsheets if trained as requested by practice manager. Qualified, skilled team members may be asked to produce memos and other documentation. Recording referrals onto paper or electronic systems.

Sundry Duties Changing doctors date stamps. Handing out SCI forms on request. Making coffee and washing up. Handing out and filing in of specimen bottle labels, when directed by doctors and when nurses are busy.

Respond to the needs of patients, colleagues and employers in the daily function of the practice. Log complaints and compliments in appropriate book. Send faxes as directed. Attending team meetings when requested (time in lieu shall be given if outside normal working hours.

Making up outgoing mail and taking to post office. Chaperoning doctors undertaking ex

  • Admin Assistant

    3 weeks ago

    Middlesbrough, United Kingdom Specsavers Full time

    **Admin Assistant** **Store: Specsavers Middlesbrough** **Salary: Depending on experience + Bonus** **Hours: Full time - 40 hours **(Saturday working is essential - No Sundays)** **Experience: Previous Admin or Call Centre experience is essential** **Huge Progression opportunities, discounted local parking & store discounts** For our stores to run like...

  • Admin Assistant

    1 week ago

    Middlesbrough, Middlesbrough, United Kingdom Specsavers Full time

    Admin AssistantStore: Specsavers MiddlesbroughSalary: Depending on experience + BonusHours: Full time - 40 hours (Saturday working is essential - No Sundays)**Experience: Previous Admin or Call Centre experience is essentialHuge Progression opportunities, discounted local parking & store discountsFor our stores to run like clockwork and keep our patients at...

  • Admin Support

    2 weeks ago

    Middlesbrough, United Kingdom NHS Professionals Full time

    '**Job Title**: Admin Support **Trust**:South Tees Hospitals NHS Foundation Trust **Location**:The James Cook University Hospital, Middlesbrough, TS4 3BW **Pay Rates**:£11.45 per hour **Shift Patterns**:Monday - Friday 9am-5pm (37.5 hours per week) **Is business administration repetitive or boring?** It’s neither, this couldn’t be further from the...

  • Patient Services Administrator

    4 weeks ago

    Middlesbrough, United Kingdom Newlands Medical Centre Full time

    Duties Arranging appointments and advice for patients in person, by telephone always checking with patient that they understand date, time and clinician with whom they have an appointment/advice. Preparation of surgery lists and notes either electronic or paper for surgeries if required. Making appointments for Nurses clinics and make sure reason for...

  • Patient Services Administrator

    2 days ago

    Middlesbrough, United Kingdom Newlands Medical Centre Full time

    Duties Arranging appointments and advice for patients in person, by telephone always checking with patient that they understand date, time and clinician with whom they have an appointment/advice. Preparation of surgery lists and notes either electronic or paper for surgeries if required. Making appointments for Nurses clinics and make sure reason for...

  • Patient Experience

    1 week ago

    Middlesbrough, Middlesbrough, United Kingdom NHS Professionals Full time

    Job Title:Patient Experience & Bereavement AdministratorTrust Location:South Tees Hospitals NHS Foundation TrustWould you like to be a part of a team that works well together, always there to help each other? If you answered yes, South Tees Hospitals NHS Foundation Trust is the place for you.About the TrustSouth Tees is the largest hospital Trust in the Tees...

  • Patient Services Advisor

    3 weeks ago

    Middlesbrough, United Kingdom North of England Commissioning Support Full time

    Are you a customer-focused, self-motivated, innovative, ambitious, and talented Patient Services Advisor? Are you looking for an exciting opportunity to make a real difference in an influential role? This role is based at the Unit 20, High Force Road, Riverside Park, Middlesbrough office.

  • Customer Services/patient Advisor

    2 weeks ago

    Middlesbrough, United Kingdom Hays Specialist Recruitment Limited Full time

    Ideally seeking a full time Customer Series/Patient Advisor - All training provided **Your new company A local healthcare specialist who is dedicated to patient care** **Your new role To provide administrative support to the Clinical Leads and Nursing Teams as required Prioritising patient calls according to urgency Receive and process all referrals and...

  • Patient Experience

    4 weeks ago

    Middlesbrough, United Kingdom NHS Professionals Full time

    **Job Title**:Patient Experience & Bereavement Administrator **Trust Location**:South Tees Hospitals NHS Foundation Trust Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, South Tees Hospitals NHS Foundation Trust is the place for you. **About the Trust** South Tees is the largest...

  • Patient Experience

    4 weeks ago

    Middlesbrough, United Kingdom NHS Professionals Full time

    **Job Title**:Patient Experience & Bereavement Administrator **Trust Location**:South Tees Hospitals NHS Foundation Trust Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, South Tees Hospitals NHS Foundation Trust is the place for you. **About the Trust** South Tees is the largest...

  • Healthcare/admin Assistant

    2 weeks ago

    Middlesbrough, United Kingdom British Pregnancy Advisory Service (BPAS) Full time

    The full job description and salary details can be found in the supporting documents on the right hand side. These are available for you to download and review. Further Information Salary: £21,475 - £27,830 per annum pro rata - depending on skills/experience. Hours: 28.5 hours per week Shift Pattern: Monday 08:30 -16:30 (Admin Assistant) Wednesday 08:30 -...

  • Administrator - Impact On Teesside

    1 month ago

    Middlesbrough, United Kingdom Alliance Psychological Services Limited Full time

    **Main Duties**: Administrative To provide a central point of contact to receive general enquires regarding the Foundation and Recovery Pathway. To support the daily running the Recovery College by maintaining registers and dealing with correspondence. Provide admin support at team meetings by recording, collating and distributing notes. To provide...

  • Administrator - Impact On Teesside

    4 days ago

    Middlesbrough, United Kingdom Alliance Psychological Services Limited Full time

    **Main Duties**: Administrative To provide a central point of contact to receive general enquires regarding the Foundation and Recovery Pathway. To support the daily running the Recovery College by maintaining registers and dealing with correspondence. Provide admin support at team meetings by recording, collating and distributing notes. To provide...

  • Healthcare/admin Assistant

    4 weeks ago

    Middlesbrough, United Kingdom British Pregnancy Advisory Service (BPAS) Full time

    The full job description and salary details can be found in the supporting documents on the right hand side. These are available for you to download and review. Further Information Salary: £24,125 - £30,480 per annum pro rata - depending on skills and experience. Hours: 22.5 hours per week Shift Pattern: Monday 08:30 -16:30 (Admin Assistant) Wednesday...

  • Healthcare/admin Assistant

    1 day ago

    Middlesbrough, United Kingdom British Pregnancy Advisory Service (BPAS) Full time

    The full job description and salary details can be found in the supporting documents on the right hand side. These are available for you to download and review. Further Information Salary: £24,125 - £30,480 per annum pro rata - depending on skills and experience. Hours: 22.5 hours per week Shift Pattern: Monday 08:30 -16:30 (Admin Assistant) Wednesday...

  • Secretarial Admin Team Leader

    1 week ago

    Middlesbrough, United Kingdom South Tees Hospitals NHS Foundation Trust Full time

    Job summary An opportunity has arisen within Medicine Services for a motivated and forward thinking team leader to join our hardworking, friendly and dependable secretarial and admin team. We are looking for a secretarial team leader to provide support and encouragement in the training and development of our administration team, to be proactive in...

  • Admin Assistant

    2 months ago

    Middlesbrough, United Kingdom Ashbrookes Ltd Full time

    Ashbrookes Estate Agents are located in Middlesbrough and Acklam. We are currently looking for an admin assistant to join the team. The role will consist of but is not limited to: - Welcoming visitors to the building - Booking viewings for colleagues and organising diary schedules - Organising filing systems and updating office databases - Processing...

  • Admin Assistant

    2 weeks ago

    Middlesbrough, United Kingdom Ashbrookes Ltd Full time

    Ashbrookes Estate Agents are located in Middlesbrough and Acklam. We are currently looking for an admin assistant to join the team. The role will consist of but is not limited to: - Welcoming visitors to the building - Booking viewings for colleagues and organising diary schedules - Organising filing systems and updating office databases - Processing...

  • Patient Care Navigator

    3 months ago

    Middlesbrough, United Kingdom Borough Road & Nunthorpe Medical Group Full time

    To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central...

  • Patient Administrator/receptionist

    2 weeks ago

    Middlesbrough, United Kingdom Newmedica Full time

    **Role** Patient Administrator/Receptionist **Salary** £24,960.00 - £25,896.00 (Dependent on skills and experience) **Basis** Employed - full-time or part-time hours considered **Who are we?** Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery....