Customer Account Executive

4 days ago


Chichester, United Kingdom Tennyson Insurance Full time

**Does your career wish list look like this?**
- **I want to work for a company that**:_
- _**Invests in my training & development**_
- _**Has a supportive culture and flexible working practices**_
- _**Promotes a sustainable work/life balance**_
- _**Feels & acts like a small company, whilst being a part of a Global Leader**_
- _**Gives back and focuses on charities and the community**_

If your wish list looks like this, then we have an opportunity that could be perfect for you. We are looking for enthusiastic individuals, with customer service experience, who are up for a challenge and want to build a career in financial services.

**What we do**

Tennyson Insurance is a subsidiary of the global insurer Zurich Insurance PLC. We focus on meeting the needs of charities, social organisations, local councils, and schools. We protect over 15,000 organisations in the UK and we are proud holders of the Platinum Service Award from Feefo. We’re dedicated to providing exceptional service to all our customers. The only way we can do that is to hire great people, and then give them training, knowledge, confidence, and authority.

**What will you do?**

Your journey at Tennyson will begin in our Customer Services team as a trainee Customer Account Executive. You’ll spend the first 3 - 6 months learning everything you need to know about the industry and about our products, whilst doing basic customer service tasks, to support our Account Managers and get a feel for the business.

By the end of year 1, we’d expect you to have passed our internal underwriting exams and gained your Certificate in Insurance, which involves passing three external exams. Upon completion of your exams, you’ll become a qualified Customer Account Executive.

But training and development does not stop there. It is down to you to manage your career, and your professional development: our role, as an employer is to support you as best we can, and we take that very seriously.

Colleagues have gone on to become Customer Account Managers, achieve the Diploma in Insurance or have switched to work in other areas of the business and gain professional qualifications, for example in finance or marketing.

If you would like to begin a career in the insurance industry, gain professional qualifications and work for a company who genuinely cares about your wellbeing, this opportunity is for you.

**Rewards**

You can expect a starting salary of **£12,190 (pro-rata from £23,000)**, depending on experience. You will receive a **£1000 **pro-ratasalary increase on completion of Cert CII and our internal training. You will also be eligible for a **£2,000** annual pro-rata performance bonus (paid quarterly).

After 3 months you will join our **pension scheme** and you will receive a company contribution equivalent to **12% **of your basic salary.

**Wellbeing & Benefits**

TI is a small company, but as a subsidiary of Zurich Insurance PLC, we benefit from some serious **big-company benefits**. We have an excellent package which includes:

- Flexible hybrid working (2 days / week working from home)
- Lunchtime HIIT classes & yoga sessions
- Comprehensive Employee Assistance Programme
- Virtual GP appointments
- Discounts with leading retailers across the UK
- Quarterly Directors Awards meeting including lunch for all staff and £500 for the winners
- Volunteering days
- 25 days holiday + Bank Holidays (total 33 days paid leave)

**What we’re looking for from you**

We are looking for people either taking the first step in their career or looking for a change of career, who can demonstrate that they have what it takes to:

- Learn new skills
- Work in a team
- Communicate effectively
- Empathise with customers and colleagues
- Achieve challenging goals

We think our office is an amazing place to work. A sleek converted barn about one mile outside Chichester in West Sussex.

In fact, some of our latest recruits said: “The office is a fantastic place to work” - “you will want to come in here” - “it’s about as nice as you could get”

**So make a difference: Be challenged. Be inspired. Be supported. Love what you do. Work with us**

**Job Types**: Part-time, Permanent

**Salary**: From £12,190.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- Day shift
- No weekends

Supplemental pay types:

- Bonus scheme
- Quarterly bonus



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