Account Executive

3 days ago


Chichester, United Kingdom Walsh Employment Full time

Our client is at the forefront of digital agencies working in the UK and has been in business for nearly 30 years. Tracking innovations & trends, uncovering new opportunities for marketers, and using in-depth knowledge benefit, they are a 'go to' agencyfor their clients’ creative needs.

**Account Executive**

Working from home with travel to Chichester

£30-35K plus excellent benefits package

**To be successful in this role**:
You will need to demonstrate the following:

- A commercial thinker, results orientated, able to negotiate internally and externally, to deliver the best creative outcome
- A marketer with a genuine passion for creating marketing solutions
- Excellent knowledge digital marketing with the ability to talk to our clients credibly about their needs
- Strength in relationship management, able to earn respect quickly and have a natural ability to build rapport with clients to identify viable opportunities to resolve their needs
- Strong project management skills consistently looking to improve efficiencies
- Talking to clients, you are curious and want to solve their problems, a real hands-on doer bringing energy and positivity to meet and exceed customer expectations
- A confident and competent presenter, able to promote our services with credibility and passion
- Outstanding interpersonal skills - excellent presenter and confident at communicating to all levels with facilitation
- Takes pride in excellent organisational skills with the ability to prioritise workload to meet client and business needs
- Stress management - can manage stressful situations with clear decision-making
- Flexibility - ability to adapt in the moment and responsive to change
- Creative and dynamic - think outside the box, challenge the norm
- Resilient and adaptable, able to spin lots of plates in a fast-paced and dynamic environment.
- Supporting internal initiatives

**Position summary**:
Reporting to the Management Team and supporting the creative purposes of the organisation, your key responsibility is client relationship management and project delivery. Building strong customer relationships, you're an influential player in the day-to-dayactivation and smooth running of our projects for customers. As a skilled problem solver, with a keen eye for detail, you work closely with the accounts team to instigate clear briefs. Expressing an understanding of our client's marketing challenges, the requirementsof their brief, and how we can deliver innovative solutions to help drive the business forward. As a likable and confident communicator, liaising with clients to provide them with assured decision-making and clear rationale should come naturally to you. Thesestrengths enable you to keep our customers updated on results, the appropriate next steps, and ensure you communicate to the team what the client needs.

**Job role and responsibilities**:

- Day to day client account management
- Hands on assistance in the implementation of client projects, liaising regularly with clients to ensure that communication flows effectively
- Working to ensure that the client has confidence the project will meet or exceed their expectation
- Collaboration with our internal Production, Strategy, Creative and Design teams to ensure successful project completion and client satisfaction
- Understanding the challenges faced by our customers and their markets
- Confidently suggesting ways to add value and new solutions
- Having a good understanding of the client brand guidelines
- Creating high quality solutions that support their promise of 'complex messages made simple’
- Developing brilliant briefs, interrogating client’s business, and marketing objectives, to allow us to present comprehensive solutions
- Ensure briefs are completed for all jobs and these are updated and referred to as jobs progress
- Responsibility for the financial aspects of projects including profitability, accuracy of forecasting and reporting, late payment, as well as fee negotiation
- Scoping projects accurately, including potential scope creep and outside resources costs
- Forming strong partnerships with colleagues as a trusted design advisor
- Ensuring work is accurate, error free, and technically supplied to the highest industry standards
- Ensuring all accounts work is accurately filed and documented
- Ensuring Monday and FunctionFox status is regularly updated, and job updates are shared
- Driving weekly schedules/activities/tasks and ensuring impending deadlines are met
- Staying abreast of the latest trends and advances in account management software
- Solving problems and offering alternative solutions
- Meeting preparations and contact reports
- Administration support to the account team
- Ensure agency processes are followed
- Administration support
- To be an ambassador for the agency

**Day-To-Day responsibilities**:

- Managing multiple client projects, taking ownership and responsibility for their delivery
- Reporting regularly on client and studio activity, with financial acumen and forecasting, planning resource when required
- Working with team members on projects, to resolve issues effectively, efficiently and on budget
- Working with clients to understand their challenges and requirements
- Proofing work before sharing for client review
- Writing clear rationale for clients which identifies the purpose and result of our solutions
- Consolidating client feedback, clarifying next steps prior to actioning studio resource
- Working with studio ops and production to enable efficient and accurate project delivery



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