Customer Claims Advisor
2 months ago
**Salary**:
£22000 - £25000 per annum + Benefits +5% Bonus**Location**:
Newcastle upon Tyne, Tyne and Wear**Job reference**:
149890_1674659226
Are you a people person and have what it takes to go the extra mile?
Your main responsibilities will include:
- Ensure customer solutions are delivered in line with the policy of insurance and claims handling processes to provide an excellent claims customer experience to policyholders / third parties.
- Ensure creative and effective solutions are delivered to provide and excellent claims third party customer experience and meet third party capture targets.
- Use customer claims experience and knowledge of principles of negligence to negotiate with other organisations to achieve the optimum claims settlement in terms of liability and costs.
- Strive for first call resolution and take ownership of issues; take personal ownership, follow through on promises and keep the customer informed until issues are resolved.
- Provide a high level of service to customers, third parties and suppliers.
Claire Angus- 0121 392 9064
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